problema na conta pré paga .

Hello Alberto,

Thank you for using our Microsoft Advertising Learn Q&A Platform! 

It seems that you have been struggling to add funds to your prepay account. I will be happy to assist you further in English or to put you in touch with our Portuguese support.

In Microsoft Advertising, Prepay accounts work on a “pay now” basis; you add funds to your account in advance, and your advertising charges are deducted from that balance as your ads receive clicks. If your balance reaches zero, your campaigns pause until you add more funds. The maximum amount of money you can add to your account depends on the country of your billing address and the payment method you are using to fund your account. You'll see the maximum amount allowed when you add your payment. Funding a prepay account can be immediate or can take up to 3 weeks, depending on your payment method. (For the complete list of payment methods available to you, see Choosing a payment method for Microsoft Advertising.)

If you need to add a new credit card to your account, be sure to read Paying by credit and debit card. And if you want to review whether a prepay account or a postpay threshold account works best for your needs, see What are my billing options? Pay now or pay later.

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our Portuguese Support page to reach out!   

I hope the information provided here will at least partly answer your question.  If you have any additional questions, please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so I can investigate the matter on my end.

Kind regards, 

Vahid | Microsoft Advertising Support Specialist | 800-518-5689