Microsoft Advertising Billing and payments Billing queries

2 answers

How to set up agency billing

Hello, we have a client account and it is linked to an agency account of an external PPC manager. As an agency, we top up the client’s credit via bank transfer from our account. How should we set up billing so that the issued invoices are addressed to…

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Vladimír Neradil 5

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Ichigo Kurosaki 0

1 answer

Auto-import reactivated paused campaigns - same pattern as multiple existing threads, refund declined

I am posting to add another data point to what appears to be a recurring, documented issue with Microsoft Advertising's Google Ads auto-import. We received a first invoice for campaigns we hadn't knowingly activated. Assuming the issue was a…

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Rami 0

answered

Q&A Assist

1 answer

I have by mistake enabled logs, the logworkspace bloated up so much so that it's costed us 1000$ or more

I have by mistake enabled logs, the logworkspace bloated up so much so that it's costed us 1000$ or more i don't even have credits, it's really draining our company reserves. I raised tickets multiple times & even applied for a refund, nothing…

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Rahul 0

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MS Advertising - John Mark 230 Microsoft External Staff Moderator

1 answer

problema na conta pré paga .

Boa noite será que alguém pode me ajudar, fiz uma transferencia para conta da microsoft para gerar creditos , isso já faz uma semana e até agora não entrou os creditos, como resolvo ???

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Alberto Fonseca 20

accepted

Alberto Fonseca 20

2 answers

Request Proof for Tax Residency

Hi, I need to request a Corporate Certificate of Tax Residence and Bank Account Confirmation Letter for Xandr Inc / Microsoft Advertising. This is required for vendor accreditation with GroupM Spain for withholding tax treaty purposes. Details: Country…

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Susana Wikho Ng 20 Microsoft Employee

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Susana Wikho Ng 20 Microsoft Employee

6 answers

Investigating an Unknown Microsoft Subscription Charge on Credit Card

A charge from Microsoft has appeared on my credit card statement, and I am unfamiliar with this transaction. How can this be investigated?

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Craig Alfano - Powerhouse 0

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Janice Learmond-Criqui 0

1 answer

Need to cap out billing on Microsoft Advertising. I set the Billing threshold at $50.00 but I want it to be capped at $50.00 A MONTH, I don't want to be billed $50 every 3 days etc.

Need to cap out billing on Microsoft Advertising. I set the Billing threshold at $50.00 but I want it to be capped at $50.00 A MONTH, I don't want to be billed $50 every 3 days etc. I am just starting with this advertising and I don't want to get any…

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Stephanie N 0

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Md Anowarul islam 0

2 answers

IFT-2R email adress

Hi, I need to send an IFT-2R tax form (Poland) to Microsoft Advertising (Bing Ads) as part of tax compliance. Does anyone know: the correct email address to send the IFT-2R form to Microsoft Ads? or the proper way to deliver this document? My…

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Szymon Rutkowski 0

edited an answer

Szymon Rutkowski 0

1 answer

Certification of Tax Residence for the Tax Year 2026

could you please provide this document I'm using microsoft ads

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Pawel 0

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MS Advertising - Dagmara 560 Microsoft External Staff Moderator

1 answer

BILLING QUESTIONS

I'M BEING BILLED AND I NEVER REQUESTED THIS. I NEED TO GET ITCANCELED AND REFUND PAYMENTS CHRGED TO MY CREDIT CARD!!

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RACHEL POWER 0

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Anonymous

2 answers

Ändern des Rechnungsempfängers

Ich habe eine Manager Konto, in dem Zahlungsinformationen hinterlegt sind. Jetzt habe ich zu diesem Manager-Konto zwei Konten hinzugefügt, bei denen der Rechnungsempfänger ein anderer ist. Wie ändere ich das? Vielen Dank für die Hilfe!

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Selina Poms 0

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MS Advertising - Arsen 160 Microsoft External Staff Moderator

3 answers

Certificate of Residence for Microsoft Regional Sales Pte Ltd for the year 2025

Hi, I would like to request the Certificate of Residence for Microsoft Regional Sales Pte Ltd for the year 2025, in order to fulfill the withholding tax payment requirements of the Inland Revenue Board of Malaysia (LHDN).

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syahira 0

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MS Advertising - Vahid 340 Microsoft External Staff Moderator

2 answers

Obtaining W9

Hello All IRS regulations require that we issue 1099 forms to certain companies and individuals. To accurately prepare these forms, the IRS requires that we obtain and maintain form W-9 for all our vendors. Please provide a copy of your w-9 as soon as…

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Brandon Lloyd 10

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Brandon Lloyd 10

1 answer

My company needs a copy of Microsoft W-9.

My company needs a copy of Microsoft W-9. Please send as soon as possible. I sent an email to Collections and it was returned.

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Jennifer Henry 0

edited the question

Anonymous

1 answer

Ads being turned back on after an update

I had an ad account that was synced with my google ads, but not to my knowledge - even though I paused my MS ads, because google was running ... Microsoft un-paused my ad .. and then sent me a bill for ads I didn't even know were running !!!!!!! Has this…

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edward goeters 5

edited an answer

Anonymous

1 answer

How do I stop advertising charges?

I closed my store and still getting charged for advertising. I need to shut that down but can't find where to do it. I would like to remove my credit card as well and can't find where to do that either. Need step by step instructions on how to get…

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Anonymous

1 answer

Fetch Monthly advertising billing invoices using API

Dear Microsoft Support Team, I am writing to request your assistance in fetching invoices from Microsoft Advertising using the API. Despite having reviewed the available documentation, I am experiencing challenges in successfully implementing the API…

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Anonymous

1 answer

Microsoft W-9

Hello, Please provide me a copy of your most recent W-9 to update our records.

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Anonymous

2 answers

I received the following email requesting payment to retain a Tenant ID - is it a scam?

This is a copy of the message.

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Anonymous

3 answers

Blocked Account After Payment Decline

Hello, Microsoft Ads couldn't charge our card (which we were using for 3+ years). The error message was "Your bank institution declined the payment". We tried to pay the balance 100+ times but the same error message was displayed. We…

asked

Anonymous

Microsoft Advertising | Billing and payments | Billing queries

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140 questions with Microsoft Advertising | Billing and payments | Billing queries tags

How to set up agency billing

Auto-import reactivated paused campaigns - same pattern as multiple existing threads, refund declined

I have by mistake enabled logs, the logworkspace bloated up so much so that it's costed us 1000$ or more

problema na conta pré paga .

Request Proof for Tax Residency

Investigating an Unknown Microsoft Subscription Charge on Credit Card

Need to cap out billing on Microsoft Advertising. I set the Billing threshold at $50.00 but I want it to be capped at $50.00 A MONTH, I don't want to be billed $50 every 3 days etc.

IFT-2R email adress

Certification of Tax Residence for the Tax Year 2026

BILLING QUESTIONS

Ändern des Rechnungsempfängers

Certificate of Residence for Microsoft Regional Sales Pte Ltd for the year 2025

Obtaining W9

My company needs a copy of Microsoft W-9.

Ads being turned back on after an update

How do I stop advertising charges?

Fetch Monthly advertising billing invoices using API

Microsoft W-9

I received the following email requesting payment to retain a Tenant ID - is it a scam?

Blocked Account After Payment Decline