I paid for a full one‑year renewal in October 2025. However, my account currently states that the subscription exp 4-23-2026.

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

The subscription end date shown in the account is controlled entirely by the billing and subscription records on the Microsoft account. To verify and correct the expiration date, the following steps are required:

1. Check the subscription status and dates
   1. Go to the Services & subscriptions / Subscriptions page: https://account.microsoft.com/services.
   2. Sign in with the same Microsoft account that was used to purchase or renew Microsoft 365.
   3. Under Subscriptions, review:
      • The current Microsoft 365 subscription entry.
      • The Expires on [date] or Next charge information.
      • Whether recurring billing is turned on (circle arrow icon) or off.
2. Confirm that the October 2025 payment is associated with the same account
   • On the same page, look for multiple Microsoft 365 entries (for example, overlapping or duplicate subscriptions). An accidental second purchase can cause confusion about which subscription is active.
   • If the October 2025 payment created a different subscription (for another account or as a separate license), the current account may still be showing the older term.
3. If the expiration date still looks incorrect
   • If the subscription shows Expired or an unexpected Expires on date despite the October 2025 renewal, the subscription lifecycle may not have been updated correctly and must be reviewed by support.
   • Because account and billing data cannot be accessed or changed from here, contact Microsoft Support so an agent can:
     • Verify the October 2025 payment.
     • Confirm which subscription it was applied to.
     • Correct the subscription term and expiration date if needed.
4. Contact Microsoft Support for billing correction
   • Use the official support channel described in the Microsoft Q&A guidance:
     • Go to the Microsoft Support site and choose Get Help.
     • Select Microsoft 365 & Office → Manage my subscription.
     • Choose Chat with a support agent or request a call back (availability depends on region and hours).
   • Provide:
     • The Microsoft account used for the subscription.
     • The October 2025 payment details (date, amount, and payment method—no full card numbers).
     • A screenshot of the Services & subscriptions page showing the current expiration date.
5. If the subscription was purchased through a third party
   • If the Manage button on the Services & subscriptions page redirects to a retailer (for example, a store or mobile platform), the renewal and term may be controlled by that third party. In that case, follow the retailer’s billing/support process as described in the documentation for subscriptions purchased through a third party.

These steps will allow Microsoft Support (or the third-party retailer, if applicable) to validate the October 2025 renewal and correct the displayed expiration date if there is a licensing or billing mismatch.

References:

• Find out when your Microsoft 365 subscription expires
• Changes to Microsoft 365 email features and storage
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• Cancel my Microsoft monthly subscription - Microsoft Q&A
• Request refund - Microsoft Q&A
• How do I get refund for an accidental subscription purchase? - Microsoft Q&A