2,186 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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3 answers

I have just upgraded to Microsoft 365 Premium but can't still use teams to collaborate

I have just upgraded from microsoft 365 family to Microsoft 365 Premium. The reason is to be able to use team for my business to collaboratee. But currently, I see still the 3 people ICON named as communities instead of Team. Before upgrating, I read the…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-01T20:15:14.6466667+00:00
David Agbro 0 Reputation points
edited an answer 2026-05-06T06:58:11.2433333+00:00
Xavier-D 7,670 Reputation points Microsoft External Staff Moderator
2 answers

How to change my membership to a single user account?

How can I change my Microsoft 365 membership from 5 users to a single user account?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-05T16:46:51.46+00:00
Debbie Murphy 0 Reputation points
answered 2026-05-05T17:22:57.07+00:00
DaveM121 872.9K Reputation points Independent Advisor
4 answers

Current Billing

I charge was made to my credit card for Microsoft 365? Was I just billed by Microsoft? A recurring payment?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-05T10:56:30.2466667+00:00
Bonnie Magnetti 0 Reputation points
answered 2026-05-05T11:28:36.84+00:00
DaveM121 872.9K Reputation points Independent Advisor
3 answers

Microsoft account and accessing on a new computer/tablet

Hi there, I have been on Microsoft for several years and purchased a new Hp laptop in which I signed up for the Microsoft Office for $12.50 per month some two and a half years ago. Now, I have purchased a new tablet, and I have been trying to open my…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-04T21:42:22.14+00:00
Tracy Kinnebrew 0 Reputation points
edited an answer 2026-05-05T11:05:43.5966667+00:00
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator
2 answers

payments does not work

It seems that my payment is not accepted and i have no idea why. my payment cards work can you help me please Thank you Francoise wanten

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-05T08:50:38.6166667+00:00
françoise wanten 0 Reputation points
answered 2026-05-05T09:27:12.65+00:00
Tin Luna 24,405 Reputation points Independent Advisor
1 answer

Cant activate microsoft 365 with activation key

My wife bought a Microsoft 365 personal for a year subscription from JB hi-fi Australia. I am trying to feed in Activation code, but the Microsoft is not renewing my account. Thanks

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-05T01:10:31.7633333+00:00
Jeshal Lal 0 Reputation points
answered 2026-05-05T01:47:57.9633333+00:00
EmilyS726 228.2K Reputation points Independent Advisor
2 answers

You are billing me $9.99 per month and there is no way for me to cancel this subscription in my account!

You are billing me $9.99 per month and there is no way for me to cancel this subscription in my account! Also, I'm not posting a question, but I need a solution.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-04T13:56:45.3233333+00:00
Boothe, Brian 0 Reputation points
answered 2026-05-04T14:59:56.93+00:00
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator
1 answer

microsoft 365 renewal

I updated my payment information, now i need help with renewing my license

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-03T15:58:27.45+00:00
Barbara Facile 0 Reputation points
answered 2026-05-03T16:44:27.39+00:00
IGYQ 18,780 Reputation points Independent Advisor
1 answer

Unable to cancel subscription

I am unable to cancel my free trial Visio subscription

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-03T10:40:22.6033333+00:00
Jennifer Bokete 0 Reputation points
edited an answer 2026-05-03T11:48:00.77+00:00
Nathan Roberts (SN) 11,276 Reputation points Volunteer Moderator
2 answers

I went to sign in with my mobile number and it sent an email to an unknown email address

I went to sign in with my mobile number and it sent an email to an unknown email address!

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-02T17:48:48.0433333+00:00
Liam Roberts 0 Reputation points
answered 2026-05-02T18:26:35.78+00:00
John Jefferson Doyon 67,930 Reputation points Independent Advisor
2 answers

Mistaken subscription of Microsoft 360 12.5 dollars

I wan a refund for my microsoft 360 subscription which started today and then i cancel it

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-02T08:38:29.7233333+00:00
Nasir Hussain 0 Reputation points
answered 2026-05-02T09:13:25.78+00:00
DaveM121 872.9K Reputation points Independent Advisor
2 answers

Receipt Request from a purchase

Hello, I am in need of a receipt from a purchase made on my Mastercard ending in 7222 for $138.11 on 3/18/2026. Thank you, Matt King

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-01T03:20:22.7333333+00:00
Matthew King 0 Reputation points
answered 2026-05-01T19:57:25.4733333+00:00
Katerina-N 8,905 Reputation points Microsoft External Staff Moderator
1 answer

What do if my refund declined

What do if your refund got declined before the 14 day limit

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-01T17:43:19.1966667+00:00
Goofyahh Dingleberg 0 Reputation points
answered 2026-05-01T17:43:32.3833333+00:00
Q&A Assist
2 answers

I paid for a full one‑year renewal in October 2025. However, my account currently states that the subscription exp 4-23-2026.

Hello Microsoft Support, I’m reaching out because my Microsoft 365 yearly subscription appears to be showing an incorrect expiration date. I paid for a full one‑year renewal in October 2025. However, my account currently states that the subscription…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-25T00:14:55.5866667+00:00
DeRanieri DeRanieri 0 Reputation points
commented 2026-05-01T10:13:01.0366667+00:00
Yanine 0 Reputation points
2 answers

Issues with old accounts and unknown reoccurring charges

I would like to speak with a person to tidy up/delete old microsoft accounts and enquire what the odd reoccurring charges I am paying please the email address for these two accounts are ******@bigpond.net.au and ******@outlook.com.au Thank you

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-01T05:16:03.0966667+00:00
Craig Watt 0 Reputation points
commented 2026-05-01T05:49:35.5+00:00
DaveM121 872.9K Reputation points Independent Advisor
1 answer

Logging in with QR Code: Finding the Scanner

What are the steps to log in using a QR code for the sign-in option, and where can the scanner be located?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2025-09-15T13:06:31.1866667+00:00
Luna0916 10 Reputation points
commented 2026-05-01T05:28:58.24+00:00
Ajay Chouhan 0 Reputation points
1 answer One of the answers was accepted by the question author.

Account settings

I am an adult who's account was set up by a work administrator and my birthday is incorrect. - This has been resolved.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-30T21:08:18.4433333+00:00
HP 25 Reputation points
commented 2026-04-30T23:56:43.66+00:00
Manoel Barros 18,350 Reputation points Independent Advisor
2 answers

Bank account charge

I have a Microsoft Basic subscription which is charged to our business bank account every month. We now have a further charge on the bank account of £6.64 but there is no record of it in my Microsoft account. It is impossible to speak to a human at…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-28T15:55:07.6033333+00:00
Alison Stark 0 Reputation points
answered 2026-04-30T20:19:25.7133333+00:00
Katerina-N 8,905 Reputation points Microsoft External Staff Moderator
2 answers

Addebiti ILLECITI

Voglio lamentare che ci sono addebiti a mia insaputa di 19€ a favore di questo NeatYar che non ho mai autorizzato. Chiedo come richiedere rimborso grazie!!!!!

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-30T10:52:51.8+00:00
Sabina Ghiringhelli 0 Reputation points
answered 2026-04-30T11:27:04.9033333+00:00
DaveM121 872.9K Reputation points Independent Advisor
1 answer

where is invoice [Moderator note: PII removed]

where is invoice [Moderator note: PII removed]. I have paid for Microsoft 365 but it is saying I haven't.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-04-29T11:10:34.4933333+00:00
kevin carvill 0 Reputation points
edited an answer 2026-04-29T22:17:08.56+00:00
Katerina-N 8,905 Reputation points Microsoft External Staff Moderator