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how to fix multiplayer issue on Xbox game pass pc can't join or create session windows 11

Mohammed Mohammed 0 Reputation points
2026-04-26T05:51:10.24+00:00

On Windows 11, Lara Croft and the Temple of Osiris (PC Game Pass / Microsoft Store version) cannot create or join online sessions.

Symptoms:

Cannot host session

Cannot join friend session

In-game friends list appears empty

Sending invites fails

Xbox Game Bar friends list works normally

Other Xbox multiplayer games work fine (example: Gang Beasts)

Sometimes shows “The connection to the network has been lost”

Troubleshooting already tried:

Reinstalled game

Reset Xbox app / Gaming Services

Teredo qualified

Firewall allowed

Cleared local data/cache

Signed out/in Xbox app and Microsoft Store

Other games online work normally

Windows for home | Windows 11 | Gaming
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2 answers

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  1. Carl-L 13,530 Reputation points Microsoft External Staff Moderator
    2026-04-29T13:27:09.2+00:00

    Hello Mohammed Mohammed,

    Thanks for replying.

    Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

    How to run In-place upgrade in Windows 11 - Microsoft Community.

    This could be an issue from the legacy Xbox Live integration that happen with the game (As I check it's quite old). So if the above method doesn't work. You can consider contacting Microsoft Support or Xbox Support for more insight of the server status. Thank you for your understanding.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. Carl-L 13,530 Reputation points Microsoft External Staff Moderator
    2026-04-27T06:52:42.69+00:00

    Hello Mohammed Mohammed,

    Welcome to Microsoft Q&A forum.

    If the only game that is affected is Lara Croft, that could mean the issue might lying with the compatibility or settings of the game.

    Before we proceed, may I have a photo of the errors to check for you? Please remember to remove all personal information before posting.

    I'm waiting for your reply.


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