My outlook app on my android phone stopped updating (no new emails since 3 days ago).

Daniel Peterson 20

My outlook app on my android phone stopped updating (no new emails since 3 days ago). So i uninstalled but when i reinstalled it just has a spinning circle after I added my account email.

John Roxborogh 0 Reputation points

2026-04-27T09:48:08.68+00:00

This is exactly my situation. I have a Samsung A72. I have tried all the steps given to others, and it still behaves as if Outlook on my Android phone cannot make contact with my Outlook server. My Outlook account does work properly on two PCs.

I have also uninstalled ESET mobile protextion, though that had been operating for some time withou incident.

I followed the advice given by Ian-Ng to Daniel Peterson today, 27 April 2026 and removed the update for the WebSystem, but am still getting the spinning circle.

This does look like something caused by a software update which is yet to be resolved, and these work arounds are not able to fix it.

Will be pleased to have further advice.

Thanks,

[Moderator note: personal info removed]
John Roxborogh 0 Reputation points

2026-04-28T06:15:25.7466667+00:00

This advice on the Samsung community board has worked for me so far: "Go to your settings menu and search for Private DNS. This will likely be set to Auto. Turn it off and restart the phone."

Whether or not we should change this back to auto after the bug is fixed is another question.

Answer accepted by question author

Ian-Ng 12,035 Reputation points Microsoft External Staff Moderator

2026-04-26T16:36:40.8066667+00:00
Hi @Daniel Peterson,

I hope you have a great day.

Based on your information, your Outlook for Android application has ceased syncing new emails over the past three days. Furthermore, following an attempt to resolve this by reinstalling the application, the setup process remains unresponsive, displaying a continuous loading icon immediately after your email address is submitted.

To assist in narrowing down the root cause of this connectivity failure, I would appreciate your response to the following questions:
- Could you please provide the specific model of your Android device and the version of the operating system it is currently running?
- Have you verified if your mailbox remains accessible and fully synchronized when logging in via the Outlook Web application on a desktop browser?
- Does the "spinning circle" persist if you attempt the login while alternating between a Wi-Fi connection and your mobile data?
- Are you experiencing similar authentication or synchronization issues with other Microsoft 365 mobile applications, such as Teams or OneDrive, on this same device?
In the meantime, I recommend performing the following troubleshooting steps to address potential local software conflicts:
1. Reset the affected account in Outlook mobile
  
  By opening Outlook > Settings > tap the affected account > Reset Account.
  
  Then wait a moment to see whether email starts syncing again.
2. Delete the account from Outlook and add it again.
  
  By going to Settings > tap the affected account > Delete Account > Delete From This Device.
  
  Then add the account back through the normal Outlook for Android setup flow.
3. Turn off battery saver / power optimization and allow Outlook-related Microsoft apps to run in the background.
Please that on some Android devices, these restrictions can prevent Outlook from adding the account correctly or syncing new messages. If you use Microsoft Authenticator or Company Portal, open that app first, then open Outlook again.

Thank you for your patience as we work to restore your mobile email access. I look forward to receiving the requested details so we may proceed with the next steps.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Daniel Peterson 20 Reputation points

2026-04-26T21:38:02.84+00:00

galaxy s25 ultra, android version 16

My laptop, my desktop and even my old phone that cant make calls still work fine to open email.

All apps associated with office--word, powerpoint, teams, and excel are not working on the android phone.

Spinning circle on both a wifi and data connection.

Battery saver off.

I dont see a place to access settings in Outlook.
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