I found that I needed to delete the app and download the site directly.
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Eugene Treston
0
Reputation points
Two of my finance companies say my outlook email doesn't work for them, but I'm getting lots of emails from others daily.
How do I get my Marcus and USAA emails to work again?
Outlook | Outlook for mobile | Outlook for iOS | For home
2 answers
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Eugene Treston 0 Reputation points
2026-05-04T18:04:03.59+00:00 -
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Chloe-V 7,815 Reputation points Microsoft External Staff Moderator2026-05-04T23:44:05.5933333+00:00 Hi Eugene Treston,
Appreciate you coming back and sharing the update — glad to hear you were able to get it working again.
It sounds like reinstalling the app and accessing your account directly resolved the issue, which can help refresh the app’s connection and clear any sync or configuration problems.
If you notice the issue returns or if Marcus/USAA emails stop coming through again, feel free to share any bounce-back message or details, and we can look further into possible filtering or sender-side blocks.
Thanks again for the update — this will also help others facing similar issues.
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Chloe-V 7,815 Reputation points Microsoft External Staff Moderator
2026-04-28T07:44:47.6266667+00:00 Hi Eugene Treston,
Welcome to Microsoft Q&A forum.
I understand it can be frustrating when important emails don’t come through, especially from financial services like Marcus or USAA.
To help narrow this down, could you please confirm whether Marcus or USAA receive any bounce-back messages when they send emails to you? If yes, kindly copy/paste the main part of the message or share a screenshot via private message.
Also, when you sign in to Outlook.com (web), could you check if those emails might be landing in Junk/Spam or other folders like Other or Archive instead of your Inbox?
This information will help better understand what’s happening and guide the next steps more accurately. Looking forward to your update.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Eugene Treston 0 Reputation points
2026-05-04T18:03:34.83+00:00 I found that I needed to delete the app and download the site directly.
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