657rx error code

Hello Jill Parks,

It appears that you are encountering a sign-in/authentication error when trying to access Microsoft services. To better understand the issue, could you please clarify the following:

• Does the issue occur when accessing Microsoft services through a web browser or across all Microsoft apps (Teams, Outlook, Office, etc.) or only within a specific application?
• Is this a personal or work/school account?
• Confirm whether the Microsoft 365 license assigned to the account is active.
• Are you signed into Windows using the same work account or a different/personal account?
• Does the same issue occur when signing into the account from another device?

In the meantime, please try the troubleshooting steps below:

1. Sign out of all Microsoft accounts - Sign out completely from all Microsoft accounts. - Close all Office applications completely (Word, Excel, Outlook, Teams, etc.).
2. If the issue occurs in a web browser:

• Clear the browser cache and cookies.
• Try using an InPrivate/Incognito window.

3.  Reconnect the work account from Windows

• Go to Settings > Accounts > Access work or school.
• Select your work account.
• Click Disconnect.
• Restart your computer
• Sign in to the account again.

 4. Clear Cached Credentials and Identity Data

• Ensure all Office applications are closed.
• Open File Explorer and navigate to the following folders (one at a time):

%localappdata%\Microsoft\OneAuth

%localappdata%\Microsoft\IdentityCache

%localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

• Delete the contents inside these folders. 

5. Remove Old Credentials

Open Control Panel

Go to Credential Manager

Select Windows Credentials

Remove entries related to:

• MicrosoftOffice
• ADAL
• AzureAD
• Office 365

Restart the computer and try signing in again.

6. Clear Cached Credentials in the Registry  

• Press Windows + R, type regedit, and press Enter
• Navigate to:   HKEY_CURRENT_USER\Software\Microsoft\Office\
• Look for folders/names matching your old work account and delete them

I hope this information helps. If you have any additional questions, please feel free to let me know.

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The error information indicates an invalid credential problem. Similar documented cases show:

• Enterprise Single Sign-On event 10810 reports: “The specified credentials are invalid or do not match those in the SSO database.” The user action is to update the stored credentials so they match the external system.
• Enterprise Single Sign-On event 10765 reports: “No credentials have been set for the mapping.” The user action is to set credentials for the mapping using the command line or MMC snap-in.
• The Validation_CredentialCheckFailed error code in Microsoft HPC means: “The credentials specified for this job are not able to log onto the cluster.”

In all these cases, the root cause is that the supplied credentials cannot be validated against the target system. For the 657rx-tagged error with message “The credential is invalid. Unexpected sub status (6008)” and code 2148073494, the consistent remediation pattern is:

1. Verify that the username/account and password (or other secret) being used are correct and not expired or locked.
2. Ensure that the credential stored in any mapping, SSO store, or job configuration exactly matches the external system’s credential.
3. If a mapping or stored credential is missing, create or set it using the appropriate management tool (for example, SSO MMC snap-in or command-line tool) and retry the operation.
4. If the error persists after confirming correct credentials, involve the service or tenant administrator to reset or reconfigure the stored credentials in the relevant system.

References:

• Single Sign-On: Event 10810
• Single Sign-On: Event 10765
• ErrorCode.Validation_CredentialCheckFailed Field