My system will not direct me to any chat support

I suspect something is wrong with my installation of Windows 11. I have no ability to get to chat support. All I'm trying to do is close an existing case. I'm getting instructions from co-pilot. Most of the time, it tells me I'm not in the location. Several different attempts at logging into my account place me at a location with a left-navigation which co-pilot tells me is incorrect. I need a top level navigation. 5 more attempts through Edge and Google, I finally get to the top level navigation in an incognito google window. I'm then instructed to change URL to : https://support.microsoft.com/en-us/contactus?ws=apps. I get there and select Microsoft 365, followed by "Get Home Support". I verify I am logged in. It asks me to describe my problem. I've tried "Close my support case" and "I need help with an existing support request", as suggested by co-pilot. Nothing helps. I tried Chat support but no link to chat support. I installed the get Help app. In the drop down I select Microsoft 365 and Office. For category, I select Technical support and click Confirm. It shows email, I click OK and it says it's creating a request, only to return with "Please try again". I repeat steps and oddly, my case that I want to close shows up. But no option to close. It just keeps saying an agent will call me, but no phone number is listed. So they're not going to call. I'm so frustrated --- not really with Microsoft --- with my laptop because I do think something may be wrong.

Moved from Microsoft 365 and Office | Other