Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
2 answers
Name discrepancy between microsoft profile and register documents
Kindly help me to update name in Microsoft profile based on my register documents
Microsoft 365 and Office | Other
asked 2026-05-06T04:39:48.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 21%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
Navya Chaitanya
0
Reputation points
answered 2026-05-06T05:12:21.4733333+00:00
DaveM121
872.9K
Reputation points
Independent Advisor
1 answer
Calendar entries have disappeared.
I lost both past and present calendar entries when the new ios update was done 3 days ago. How do I retrieve them?
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-06T04:41:09.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 18%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Marg Thomas
0
Reputation points
commented 2026-05-06T04:48:23.71+00:00
Marg Thomas
0
Reputation points
1 answer
You're charging me for something and I don't know what.
I'm getting billed 21.60 each month by you guys and I don't understand why and your phone service is no good. I couldn't get past the robot and now it's not even going through the motions with me, when I try to call up.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-06T04:10:56.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 57.99999999999999%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZA%3C/text%3E%3C/svg%3E)
Zaccary Allen
0
Reputation points
answered 2026-05-06T04:47:17.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
78,690
Reputation points
Independent Advisor
0 answers
Users SSO sessions for various apps in Edge browser gets invalid "Session has been invalid" and then logs off user
have sapped laptop, password reet done, revoked all MFA sessions, with no luck All Azure logs also looks good but have no clue where the session is getting invalid
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-06T04:18:49.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 34%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPO%3C/text%3E%3C/svg%3E)
Praveen Oommen
0
Reputation points
asked 2026-05-06T04:18:49.11+00:00
Praveen Oommen
0
Reputation points
1 answer
not recognizing perpetual license on new computer
I bought a perpetual license for office 2019 in 2021. I recently bought a new computer. I have downloaded my purchase from the microsoft site and installed it but when I open it tells me I have to make a purchase. Chat could not help me and gave me a…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-04T16:47:31.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 64%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Stephanie Koules
0
Reputation points
answered 2026-05-06T02:50:12.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXD%3C/text%3E%3C/svg%3E)
Xavier-D
7,670
Reputation points Microsoft External Staff
Moderator
2 answers
Why is there a school/work account when I only have a personal account
Why is there a school/work account when I only have a personal account
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-06T00:21:59.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 10%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Robert Kane
0
Reputation points
edited an answer 2026-05-06T00:57:48.7966667+00:00
EmilyS726
228.2K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
how do I fix a white cursor/mouse/cell selector in office apps?
Yesterday when I logged into my computer, Word, Excel, and Outlook had cursor/mouse changes. It is automatically white making it very difficult to see when trying to select text (Word, Outlook) or choose a cell (Excel). I've scoured forums and googled…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 54%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 24%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
1 answer
Fake Virus
How to remove a persistent fake virus. Your PC is infected with 5 different viruses.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-05T18:52:59.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 48%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Caridad Perez Fernandez
0
Reputation points
answered 2026-05-05T19:39:50.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 28.999999999999996%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
nobuko c
123.2K
Reputation points
Independent Advisor
1 answer
Where to find updated terms of service microsoft 360
Where in Microsoft 360 do I find updated terms to accept? I have programs that won't run unless I accept these updated terms. Unsure where to find
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-05T17:08:01.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 40%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
Shantz Orthotic Solutions
0
Reputation points
answered 2026-05-05T17:08:11.47+00:00
Q&A Assist
1 answer
no bitlocker recovery key
Today when I went to use my Lenovo laptop there was this message: Bitlocker needs your recovery key to unlock your drive because secure boot policy has unexpectedly changed. I went to my account and there is no Bitlocker recovery key
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2025-10-10T14:05:50.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 32%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
jeff pomerantz
0
Reputation points
commented 2026-05-05T16:15:34.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 84%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Donna
0
Reputation points
2 answers
black screen when i turn it on
coputor was ok today but now when i turn it on thereis a message that says i is not a genuine microsoft software but i know it is and allso the scren is black when i turn it on i went to the 3dots for incigneto but now i cant get it off so how to get…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-05T11:44:18.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 95%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
muriel nicklin
0
Reputation points
answered 2026-05-05T12:22:18.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
36,555
Reputation points
Independent Advisor
1 answer
Authenticator App is not working my family cannot use 365
There seems to be a problem with my Authenticator App and my family cannot use Microsoft 365
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-05T10:10:40.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 30%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kate Deans
0
Reputation points
answered 2026-05-05T10:46:50.0266667+00:00
John Jefferson Doyon
67,930
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Beginning 10/1/2026, Microsoft Publisher will no longer be supported as part of Microsoft 365. Many common Publisher scenarios are available in other Microsoft 365 apps, including Microsoft Word and PowerPoint.
What or how do I use to replace Microsoft 365 personal?
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-04T11:58:00.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 57.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Paul Sersen
0
Reputation points
accepted 2026-05-05T09:02:30.9866667+00:00
Paul Sersen
0
Reputation points
2 answers
How to Stop AutoUpdate from Trying to Update Silverlight
Every time I run AutoUpdate it fails in trying to update Silverlight plugin. How do I stop this time-wasting effort to update a discontinued plugin? I've tried online instructions to be sure the silverlight plugin is not installed, but AutoUpdate keeps…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2025-11-26T19:09:27.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 9%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Paul White
10
Reputation points
commented 2026-05-05T07:50:39.99+00:00
Stefan Blom
339.3K
Reputation points MVP
Volunteer Moderator
2 answers
My system will not direct me to any chat support
I suspect something is wrong with my installation of Windows 11. I have no ability to get to chat support. All I'm trying to do is close an existing case. I'm getting instructions from co-pilot. Most of the time, it tells me I'm not in the location. …
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-04-28T17:06:19.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 98%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Terri Baldwin
5
Reputation points
edited the question 2026-05-05T06:53:53.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
13,530
Reputation points Microsoft External Staff
Moderator
1 answer
Captcha (press and hold) does not work on either new device setup or on already set up laptop. Just says "please try again"
The press and hold Captcha functionality does not work. It's insane that I cannot speak OR chat with customer support. This critical function just does not work. I can't setup a new device because the press and hold Captcha doesn't work and I can't…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 2%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
my one time purchase of office home 2024 no longer recognizes my product key
I purched a office home 1pc/Mac 2024 edition from Best Buy Canada, this apps contains word, excel, power point, OneNote. Recently when I try to open any of the apps it asks me to re-register enter product key then it tells me this product key is…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-05T02:08:36.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 19%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
Glenn Gray
0
Reputation points
answered 2026-05-05T03:17:42.3433333+00:00
Gunasekar N
66,000
Reputation points
Independent Advisor
2 answers
Teams Meetings Invite
When I accept a Teams meeting invite, it does not show up in my 356 New Calendar. But if I go to the Classic version, it sometimes shows up there.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-05T02:31:33.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 25%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Gray
0
Reputation points
answered 2026-05-05T03:06:00.6366667+00:00
EmilyS726
228.2K
Reputation points
Independent Advisor
2 answers
Microsoft 356 completely does not work
All apps associated with 365 Office will not work. Recently re-installed and paid 1 year subsciption. Now, cannot open any program. When contacting Microsoft we get AI and it asks for our Microsoft laptop ID. what does this mean?
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-04T22:22:46.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 33%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Ann Turner
0
Reputation points
answered 2026-05-04T23:13:45.5633333+00:00
Stefan Blom
339.3K
Reputation points MVP
Volunteer Moderator
1 answer
How to uninstall Microsoft 365 and Office
How to uninstall Microsoft 365 and Office on Windows 11
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,011 questions
asked 2026-05-04T22:42:24.2733333+00:00
Ann Turner
0
Reputation points
answered 2026-05-04T23:09:11.3733333+00:00
Stefan Blom
339.3K
Reputation points MVP
Volunteer Moderator