I am in a endless loop trying to sign into my azure account with my email

Hello @grace lee

To ensure we are on the same page: You are attempting to log into your Azure account, but the system is requesting a 6-digit verification code, while your Microsoft Authenticator app is only generating an 8-digit code. Additionally, you are not receiving any push notifications to approve the sign-in request, effectively preventing you from accessing your account.

To address your issue better, might I confirm:

1/ Is this Azure account:

• A personal Azure subscription using an Outlook.com address, or
• A work/school tenant account that happens to use Outlook.com?

2/ Did you recently:

• Change phones?
• Reinstall Microsoft Authenticator?
• Restore your phone from backup?

3/ When you look at the account inside the Authenticator app, does it show a "Person" icon or a "Suitcase" icon?

If you still need my assistance, please come back with screenshots or any additional details so I can review it again and see if there’s anything more I can help you with.

Have a nice day!

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The 8‑digit code in Microsoft Authenticator is for a different sign‑in method than the 6‑digit TOTP code Azure is asking for. This usually happens when the Azure account is configured for push notifications/number matching or a different MFA profile than what is currently stored in the app, so the visible 8‑digit code is not accepted.

Because the account is now effectively locked behind an MFA method that cannot be completed (no push, wrong code format, no other options), the profile is likely stuck and must be reset from outside that user’s own sign‑in.

From the provided information, the supported recovery paths are:

1. If there is another admin account in the tenant
   • Sign in to the Microsoft Entra admin center with a different Global Administrator account.
   • Go to Identity → Users → All users.
   • Select the affected user.
   • Open Authentication methods.
   • Select Require re‑register MFA.
   • After this, the next successful sign‑in for the affected account will prompt to set up MFA again and register a new method (Authenticator, SMS, etc.).
2. If there is no other admin account (only one admin, now locked out)
   • This is treated as an admin lockout scenario. In this case, the Microsoft Data Protection team must assist with resetting MFA.
   • Contact Microsoft support by phone via the customer service numbers and clearly state:
     • The issue is an Authenticator / MFA lockout for an Azure / Microsoft 365 tenant.
     • It is a company/work account and this user is the only administrator.
   • Frontline support will escalate to the Data Protection team, who will verify identity and then reset MFA or add an additional authentication method for the admin account.
3. If sign‑in to any tenant is possible with another account
   • Create or use an existing tenant where sign‑in is possible.
   • From that tenant’s admin center, open a support request explaining that access is needed to a different tenant where the admin is locked out due to MFA.
   • Provide the locked tenant’s admin UPN, tenant domain, and error details so support can route the case to the Data Protection team.

There is no self‑service way to bypass or remove MFA once all valid methods are lost and no other admin can sign in. Recovery requires either another Global Administrator to reset MFA as described above or escalation through Microsoft support/Data Protection.

References:

• Reset Personal Azure MFA - Microsoft Q&A
• I have a Micrsoft business account and I am the admin and the only user registered under this account. I can't log in because i have replaced my phone and the authenticator doesn't work. - Microsoft Q&A
• How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator? (Urgent Request). - Microsoft Q&A