16,344 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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Login problem with Microsoft Account

Hi, We are Unable to login into Microsoft Login , Since we have ONLY ONE Global Admin and that account is locked out due to Microsoft Authenticator, this is now an Official Tenant Lockout scenario. Help us to solve the Problem

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-06T07:11:48.3966667+00:00
Parthasarathy K S 0 Reputation points
answered 2026-05-06T07:50:27.2066667+00:00
Jess-Q 10,410 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Assign or Access Microsoft 365 Copilot Business License

Dear Microsoft Support Team, Last week, I purchased Microsoft 365 Copilot Business licenses. However, I am currently unable to assign the Copilot license to users. Additionally, I am unable to add or access Copilot within my tenant. At this time, I am…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-21T13:29:00.16+00:00
Radha Mungara 0 Reputation points
edited a comment 2026-05-06T07:19:38.1933333+00:00
Alina Le 1,570 Reputation points Independent Advisor
2 answers

Can’t access account

I purchased Microsoft 365 Business Standard using my personal account ([Moderator note: personal info removed]@hotmail.com). A tenant PPJ88INTERNATIONAL.onmicrosoft.com was created, but I don’t know the admin account and cannot sign in. Please help me…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-05T04:28:13.1466667+00:00
PPJ88 International 0 Reputation points
commented 2026-05-06T06:02:32.97+00:00
Vivian-HT 15,530 Reputation points Microsoft External Staff Moderator
2 answers

How do I access my account when Microsoft Authenticator is not setup?

Microsoft Authenticator never worked properly for me, whenever I tried to access my business account from another browser or a new phone, I'm asked to give the M.A. number but nothing happens to the app, no number is generated. Then I get trapped in the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-01T19:31:50.24+00:00
Madie VB 0 Reputation points
commented 2026-05-06T05:00:23.5366667+00:00
Doris V 1,600 Reputation points Microsoft External Staff Moderator
2 answers

Locked out of admin centre and account

I have emailed and phoned and not able to receive any help to resolve my account set-up issue. I'm not recognised as a user and can't get passed the login screen for M365 that I've recently purchased. AI phone assistance reverts me back to login page…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-06T01:38:51.0166667+00:00
Rochelle Hicks 0 Reputation points
answered 2026-05-06T03:49:08.6966667+00:00
kagiyama yutaka 1,990 Reputation points
1 answer

Licensed Copilot Agents Display Error

This is the free Copilot Agents display And this is the licensed Copilot agent display below. Here is the problem, one of our users have the correct license M365 Copilot assigned. However, she has a display issue with Copilot Agents display. It is shown…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-04T22:15:29.17+00:00
Minh Vu 20 Reputation points
commented 2026-05-06T02:53:53.77+00:00
Vivian-HT 15,530 Reputation points Microsoft External Staff Moderator
2 answers

CANNOT LOGIN TO MICROSOFT OFFICE ADMIN

How can I get personal call support service in Malaysia. I called to Microsoft Malaysia Toll free but it keeps speaking in Malay and do not respond to my request welll at the end, I stop the call.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-06T01:21:44.9066667+00:00
Pamela 0 Reputation points
answered 2026-05-06T02:10:07.4966667+00:00
Killian N 400 Reputation points Independent Advisor
2 answers

Unrecognized recurring $7.53 business subscription charge (MICROSOFT #[Moderator note: personal info removed]) since July 2024 - not a business user

I have been charged $7.53 every month since July 2024 (now 22 months total) with the reference MICROSOFT#[Moderator note: personal info removed]. This appears as a commercial/business subscription. I only have a legitimate Microsoft 365 Family plan that…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-05T22:52:53.6533333+00:00
Ramneek Singh Kumar 0 Reputation points
edited the question 2026-05-06T00:24:49.49+00:00
Jade Ng 11,335 Reputation points Microsoft External Staff Moderator
2 answers

How do I contact Microsoft Data Protection Team

How do I contact the Microsoft Data Protection Team? I cannot get past a bot and to a live person (via phone or chat).

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-29T22:40:53.7033333+00:00
Perry Borchard 0 Reputation points
commented 2026-05-05T23:50:36.95+00:00
Vivian-HT 15,530 Reputation points Microsoft External Staff Moderator
2 answers

Login instructions for new users

I need brief instructions for new users that just received a new email account on our company domain. The correct url, how to change their default password, etc. And then to add their account as a new Microsoft profile if they are already using Outlook.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-05T21:48:29.41+00:00
Jon Lehman 0 Reputation points
edited an answer 2026-05-05T22:56:47.5566667+00:00
Ruby-N 10,925 Reputation points Microsoft External Staff Moderator
2 answers

Unable to Add Payment Details: Region Locked to USA When Starting Free Microsoft 365 E3 Free Trial

I was trying to start the free Microsoft 365 E3 Business trial. During the sign-up process, I added my card details, but the transaction failed. When I tried again, the location became locked to the United States, so I can no longer change the location…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-05T21:05:10.77+00:00
Hasnat Zahin 0 Reputation points
edited an answer 2026-05-05T22:45:52.57+00:00
Jay Tr 11,775 Reputation points Microsoft External Staff Moderator
1 answer

How do i set up monthly bill

How do i set up monthly billing instead of annual?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-05T20:05:42.13+00:00
Alan Jardeleza 0 Reputation points
answered 2026-05-05T21:22:32.2266667+00:00
Gérard Oomens 122K Reputation points Volunteer Moderator
2 answers

Bloqueado na minha conta de administrador devido a falha no Microsoft Authenticator

Sou o administrador da minha empresa e estou completamente bloqueado na minha conta. O aplicativo Microsoft Authenticator parou de funcionar e não está gerando os códigos de verificação necessários para fazer login. Não tenho outra forma de verificar…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-05T13:23:01.4666667+00:00
Lucas Da Silva Soares 0 Reputation points
edited an answer 2026-05-05T18:34:49.2133333+00:00
Daniel-Vo 5,645 Reputation points Microsoft External Staff Moderator
1 answer

MFA Authentication

I'm trying to sign into the Microsoft 365 portal. I can sign in to my Microsoft account, but I'm prompted to verify my identity via SMS. However, I receive the following error message: “Sorry, we’re having trouble verifying your account. Please try…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-05T17:16:32.87+00:00
John Farrugia 0 Reputation points
answered 2026-05-05T17:46:30.27+00:00
Lia V 6,350 Reputation points Microsoft External Staff Moderator
2 answers

I am in a endless loop trying to sign into my azure account with my email

Hi, I’ve been stuck trying to log into my Azure account and could use some help. Account: @outlook.com Problem: When I try to sign in, it asks me to enter a code from Microsoft Authenticator. In my Authenticator app, I only see an 8-digit code for my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-04-28T19:00:54.3+00:00
grace lee 5 Reputation points
commented 2026-05-05T17:11:12.4133333+00:00
Alina Le 1,570 Reputation points Independent Advisor
2 answers

Locked out of Azure/Entra tenant — MFA error 500121, no working Authenticator

I am locked out of my Azure / Microsoft Entra tenant. Account: [Moderator note: personal info removed]@hotmail.com Azure sign-in only offers Microsoft Authenticator push or verification code. Push never arrives, and the 6-digit verification code is…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-01T18:59:00.5+00:00
Mario Raposo 0 Reputation points
edited a comment 2026-05-05T16:36:57.1866667+00:00
Jess-Q 10,410 Reputation points Microsoft External Staff Moderator
2 answers

Geen toegang meer tot de mailserver

We hebben sinds kort geen toegang meer tot onze mail. Het lijkt alsof de hele mailserver niet meer bereikbaar is. Het gaat om een mailadres met eigen domeinnaam. In het beheerdersplatform zie ik enkele licenties voor Microsoft 365 business (non-profit)…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-04T09:13:00.52+00:00
Casper Smit 0 Reputation points
commented 2026-05-05T15:03:28.2866667+00:00
Helen Luu 665 Reputation points Independent Advisor
1 answer

je suis administrateur d'un compte professionnel microsoft 365 , je suis verrouillé hors de mon compte. par blocage MFA

je suis administrateur microsoft 365 business je suis verrouillé hors de mon compte administrateur par un blocage MFA, je dois etre transférer à une équipe support administrateur pour reset le MFA.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-04T09:51:12.36+00:00
Sébastien Gautreau 0 Reputation points
commented 2026-05-05T16:30:07.1133333+00:00
Jess-Q 10,410 Reputation points Microsoft External Staff Moderator
2 answers

UK - Ireland and VAT

When did Microsoft move from Ireland to the UK and start charging UK VAT to UK businesses?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-05T13:22:20.5433333+00:00
Bernice 0 Reputation points
answered 2026-05-05T15:02:37.63+00:00
Jess-Q 10,410 Reputation points Microsoft External Staff Moderator
3 answers

My credit card was stolen and I am being charged for a business account subscription I am not using

I have tried to resolve this for a week now and have used your chat system and even tried to find a way to talk to a human being. I am very displeased in the customer service experience I have had so far with Microsoft. When I finally did get someone to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-05T13:54:54.76+00:00
John Henry Lippard 0 Reputation points
edited an answer 2026-05-05T16:33:54.5366667+00:00
Jess-Q 10,410 Reputation points Microsoft External Staff Moderator