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I have opened a support request exactly 3 weeks ago with no answer at all in regard to a billing issue.
I have followed up on the open request 3 separate times, but it hasn't changed the severity of the case or triggered any responses.
I wish there was a phone # to call for my request and even wait for an hour to speak to someone. However, I am now resorting to submitting my question on the form.
What can I do at this point? I do not want to pay my invoice as I believe it is incorrect or needs to be altered, and now I am unable to use my services until they are paid for.
I am overall very frustrated and just want an answer.
[Moved from Microsoft 365 and Office | Subscription, account, billing | For home | Windows]
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
Here is also proof of the amount that I have followed up on this single open request.
Yes, the ticket ID that has been opened since April 7th is:
<PII Removed>
It has been open for 3 weeks and I have had a refund open for 4 weeks with no contact initiated at all from Microsoft.
Answer accepted by question author
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Hello Jack Martin
We have connected with you regarding the ongoing billing concern and gathered the required information offline. This has now been shared with our backend team for further processing.
If the assistance was helpful, kindly & up-vote
this can be beneficial to other community members.
Thank you so much for your assistance. You have been a great help!