where is invoice [Moderator note: PII removed]

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Hello kevin carvill,

I understand that you are having issue with billing and subscription. I truly understand how you feel. Let me assist you further.

1. Double check the invoice

Check Microsoft account Order History

• Go to Microsoft account – Services & subscriptions
• Sign in with every email you might have used (Outlook / Hotmail / Gmail / work email)
• Click Order history
• Look for the invoice number
• Download the receipt / invoice PDF

If it “says you haven’t paid”, this step usually reveals the payment is on a different Microsoft account. Please try steps above on another account if you have.

2. You can also check your email inbox + spam

Looking for a payment confirmation email. Search for:

• Microsoft
• Invoice
• Receipt
• Invoice number
• noreply@microsoft.com

(Also check Spam / Junk)

3. For billing and subscription, please contact support for the best assistance:

With your case, it shows "not paid” but your bank shows paid, support must manually reconcile it. Once you’ve tried the steps above, you can also reach out directly to the Microsoft Support team. It may offer live chat and, depending on your subscription/region, an option to request a callback:

• Go to https://support.microsoft.com/home/contact
• Search for "Charged but subscription inactive / missing" in the search box.    
• Click "Get Help", then scroll to the bottom and select "Contact Support”.
• When prompted to select Products & Services, select Product: Microsoft 365
• Category: Subscriptions & billing
• Issue: Charged but subscription inactive / missing
• Look for and select "Chat with a support agent in your web browser". Once connect, explain your situation clearly.

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Please understand that this is a user‑to‑user support forum. Moderators, contributors, and external Microsoft staff cannot directly intervene in Microsoft product features or access back‑end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Still, I will do my best to assist you with everything I can.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,