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No response from Azure support for over a 12 days (billing issue) – what should I do?

Hr PractiCloud 0 Reputation points
2026-04-29T14:38:25.6866667+00:00

Hi everyone,

I raised a billing support request with Microsoft Azure (SR# 2604170040004300) and haven’t received a response for over a week, despite follow-ups. I also created another request on Monday under Developer Support (SR# 2604270040004635), but I haven't received an update yet.

Has anyone experienced similar delays with Microsoft support for billing issues?

  • How long did it take for you to get a response?
  • Is there any way to escalate this further?

Any suggestions would be appreciated.

Thanks!

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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  1. Hr PractiCloud 0 Reputation points
    2026-05-05T22:47:44.7866667+00:00

    Thanks for the suggestion.

    I still have not received a reply. I don’t see any escalation option in the support request, and I’m also unable to change the severity.

    I also tried looking for a callback or phone option, but I’m not seeing any contact details for the billing team in the ticket.

    Could you please let me know where I can find the Azure Billing support phone numbers or how to reach them directly?

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  2. Alladi Varsha 0 Reputation points
    2026-04-29T14:51:36.87+00:00

    Call Azure Support directly. Billing issues are almost always faster over the phone than waiting on a ticket. Go to the Azure Portal, click "Help + Support", open one of your existing SRs, and look for a callback or phone option. Billing support is usually available 24/7.

    Escalate through the Azure Portal itself**.** Open your support request and look for an "Escalate" or **"**Request escalation" option. Mention that it's been 12+ days with no response — that alone usually triggers a priority bump.

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