How do I access order older than 7 years??

Question

How do I access order older than 7 years??

Jacob Prinsloo 0

I need to reinstall my copy of MS Office 2019, but I cannot find any reference to the order made in April 2017. I need it to locate my installation ID

There is NO indication in Support on how a customer can access orders older than 7 years!

Please, anybody?

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Answer 1

DaveM121 (2) 13,715 Volunteer Moderator

When you first installed and activated Office that licence should have become associated to your Microsoft Account as a digital licence online and it is from there that you can re-install Office without the need for a product key:

https://account.microsoft.com/services/

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Answer 2

Stefan Blom 339.3K MVP Volunteer Moderator

As Dave said, you should be able to (re-)install from your list of products in your account at https://account.microsoft.com/services. Depending on the product, you may have to contact Microsoft support to complete the activation (go to https://support.microsoft.com/contactus ).

Note that some really old perpetual licenses won't be associated with a Microsoft account at all. You'll need your product key and the original installation media.

Jacob Prinsloo 0 Reputation points

2026-05-01T23:45:41.78+00:00

Yes, I fear that this is the case for me. It is an older, perpetual license, which does not show up in Microsoft. In the past, I was able to activate it telephonically, but now, the only option is to do it online. Effectively, Microsoft has closed the door for using a product that I paid for, forcing me to go the 365 subscription route. I am very, very uhappy about this!
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator

2026-05-02T18:18:26.6366667+00:00

Which specific version do you have? Phone activation may be an option; go to the support article at https://support.microsoft.com/en-us/office/-telephone-activation-is-no-longer-supported-for-your-product-error-when-activating-office-9b016cd2-0811-4cb3-b896-5a6a13177713 (even if you are not seeing the exact error message mentioned in the article).
Jacob Prinsloo 0 Reputation points

2026-05-03T12:54:47.7766667+00:00

It is Office 2019. Both online and telephonic activations are available, but when I select the telephonic option and call the provided numbers for MS Australia, I just get an automated voice message saying I should do it online.
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator

2026-05-03T16:59:11.2966667+00:00

Office 2019 is sufficiently new for it to be associated with a Microsoft account. Regarding activation, I recommend that you try the appropriate number from the article at https://support.microsoft.com/en-us/office/-telephone-activation-is-no-longer-supported-for-your-product-error-when-activating-office-9b016cd2-0811-4cb3-b896-5a6a13177713 . You should be able to bypass all the prompts for automated assistance and stay on the line until a real person responds. Of course, it is best to do this during business hours in your region.
Jacob Prinsloo 0 Reputation points

2026-05-04T00:21:51.6566667+00:00

No joy. Even when holding on, my call is ended by Microsoft after giving automated information on online activation. Impossible to access real people for support from Microsoft.
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator

2026-05-04T08:09:56.6033333+00:00

That is bad news. I don't know why it isn't working. :-(
Jacob Prinsloo 0 Reputation points

2026-05-05T01:37:24.37+00:00

What leaves even more of a sour aftertaste in the mouth is that Microsoft does a good job in making it impossible to engage with human support.

Answer 3

Order history in the Microsoft account dashboard only shows downloads and product keys for software that is still associated with the signed-in account; the context does not describe any way to extend order history beyond what is currently shown or to retrieve orders older than the retention period.

To reinstall Office 2019 when the original order is not visible:

Go to the Microsoft account Services & subscriptions page at the account dashboard and sign in with the same Microsoft account that was used to activate Office 2019.
If the Office 2019 license is listed there, select it and use the Install option to download and reinstall Office. This method does not require the original order details or installation ID.
If Office was purchased through the Microsoft Workplace Discount Program, go to the Home Use Program order history page with the work email address. If an email with a product key is received, follow the instructions in the Workplace Discount Program installation article.
If Office was bought from a third-party website or retailer, download and product key information must be obtained from that seller; Microsoft’s order history will not contain those details.

There is no documented method in the provided context to access or restore Microsoft Store order records older than the period currently visible in Order history. When the product is correctly associated with a Microsoft account, reinstalling from the Services & subscriptions page is the supported path instead of relying on the original order record.

References:

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How do I access order older than 7 years??

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