19,435 questions with Microsoft 365 and Office | Install, redeem, activate | For home | Windows tags

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Activating Microsoft 365 without a product key

I purchased a Microsoft 365 subscription at Office Works but cant find the paper copy to activate it. I only have the receipt with the reference number on it. I would really like to talk to a human to discuss this. Can you call me on 0439195647

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-06T06:01:32.5833333+00:00
Annmarie Fitzgerald 0 Reputation points
answered 2026-05-06T06:41:12.1133333+00:00
DaveM121 872.9K Reputation points Independent Advisor
1 answer

Cannot claim Office Home & Student 2021 included with device from Microsoft Store — Word shows “Unlicensed Product”

Issue Hello, I am experiencing an issue activating Microsoft Office that is included with my laptop. My device shows “Office Home & Student 2021 – included with this PC” in the Microsoft Store, but I am unable to claim or activate it. As a result,…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-04T19:14:24.04+00:00
kumalala kumala savesta 0 Reputation points
commented 2026-05-06T06:20:42.63+00:00
Norah-L 5,860 Reputation points Microsoft External Staff Moderator
2 answers

I can't activate Office 13

I installed Office 13 on my Windows 10 machine but even though I have a product code it will not activate. Please help

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-05T04:02:09.1833333+00:00
Elizabeth J. Haynes 0 Reputation points
commented 2026-05-06T06:19:12.64+00:00
Norah-L 5,860 Reputation points Microsoft External Staff Moderator
2 answers

i am having problems downloading 365 basic and i need to speak with a live person

i am having problems downloading 365 basic and i need to speak with a live person

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-04-26T17:50:55.8833333+00:00
Mickey Goodman 0 Reputation points
edited an answer 2026-05-06T04:46:10.2766667+00:00
Haytham-C 4,210 Reputation points Microsoft External Staff Moderator
2 answers

download 365 word on to my new laptop

Need to know how to download 365 word on to my new laptop

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-05T23:44:57.2333333+00:00
Ricardo Villareal 0 Reputation points
answered 2026-05-06T00:22:27.28+00:00
Estrella721 36,555 Reputation points Independent Advisor
1 answer

having a windows account, my new private Windows 365 premium create a delay in all office functionalities

besides my company windows account I thought it might be good to have also my own Windows account so I bought yesterday windows 365 premium. After downloading, all the office programs like Excel, word but also outlook is not working properly anymore

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-04T16:06:56.8766667+00:00
Arnaud Wynia 0 Reputation points
commented 2026-05-05T23:50:45.7166667+00:00
Xavier-D 7,670 Reputation points Microsoft External Staff Moderator
1 answer

Stuck on purchase/Trial page after purchase/download

Microsoft 365 purchase was made this afternoon. The download has been completed. When I attempt to open a file the purchase/trial page comes up and I can't access a new page.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-05T22:15:23.6433333+00:00
Janet Smith 0 Reputation points
answered 2026-05-05T23:00:21.6066667+00:00
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator
3 answers

error code 0-2.31

have problem with offline installation of personal microsoft 365

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-05T17:31:55.39+00:00
Bruce Thompson MD 0 Reputation points
answered 2026-05-05T20:56:41.6633333+00:00
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator
2 answers

I continually receive the error message "service unavailable" when trying to intall MSOffice 2024

When trying to install MSOffice 2024 using the product key that i purchased, I continually receive the error "service unavailable" - the product key appears to be recognised but I have tried for 3 consecutive days without making any further…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-04T20:36:26.8633333+00:00
Brian Burgess 0 Reputation points
answered 2026-05-05T20:49:27.2233333+00:00
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator
2 answers

Migrate Office Family Version to my new Laptop

Hardware problem on my old Laptop (device) and I can't turn it on. How can I migrate Office Family version to my Laptop (new device). From the self solving problem, it seems that I can do it via phone. However, no contact phone number is provided or…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-05T17:15:16.29+00:00
Louisa Leung 0 Reputation points
commented 2026-05-05T20:33:41.0433333+00:00
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator
1 answer

I have tried to renew my 365 subscription while travelling, but get Geoblocked when I submit the activation code. What do I do?

I have tried to renew my 365 subscription while travelling, but get Geoblocked when I submit the activation code. What do I do?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-05T15:57:14.4633333+00:00
R S 0 Reputation points
commented 2026-05-05T16:33:34.2766667+00:00
EmilyS726 228.2K Reputation points Independent Advisor
2 answers

cannot login/ subscribe to office365

I have just bought a new Lenovo laptop. I have created an windows account with a new email. Ever since creating the account, i have been getting weird error messages when i try to login. (One of them is attached below.) I want to buy office 365 personal…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-05T11:35:26.7033333+00:00
Pieter Haverkorn van Rijsewijk 0 Reputation points
answered 2026-05-05T12:48:08.5533333+00:00
Sumit D - IA 167.2K Reputation points Independent Advisor
2 answers

I have redeemed Microsoft office 2026 with wrong email

Hi Team, I am writing to request assistance regarding a Microsoft Office activation issue with a Lenovo laptop I purchased from Abenson. Date of purchase: December 12, 2025 Item: Lenovo NBK IP 3 (Model: 82x700FYPH) At the time of purchase, the store…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-02-02T04:59:11.93+00:00
marj 0 Reputation points
commented 2026-05-05T11:30:39.3333333+00:00
Nih 0 Reputation points
1 answer

My previous MS acct. email & phone number gone. I retired. I setup new account. Not see 2019 Office purchased to reload.

I purchased 2019 Office Home & Business & redeemed 12/25/2019 under old email [Moderator Note: Personal Info Removed]@mlh...ect.com and old phone number [Moderator Note: Personal Info Removed] account log-in, as I am retired. My Office is not…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-04T16:24:07.98+00:00
michael hammond 0 Reputation points
edited the question 2026-05-05T08:06:22.5866667+00:00
Xavier-D 7,670 Reputation points Microsoft External Staff Moderator
2 answers

talk with representative

Setting up additional account on existing computer

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-05T01:13:45.49+00:00
William Heath 0 Reputation points
answered 2026-05-05T01:49:31.4533333+00:00
Manoel Barros 18,350 Reputation points Independent Advisor
3 answers

How do I access order older than 7 years??

I need to reinstall my copy of MS Office 2019, but I cannot find any reference to the order made in April 2017. I need it to locate my installation ID There is NO indication in Support on how a customer can access orders older than 7 years! Please,…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-01T03:35:26.95+00:00
Jacob Prinsloo 0 Reputation points
commented 2026-05-05T01:37:24.37+00:00
Jacob Prinsloo 0 Reputation points
2 answers

Uninstall Office 2013

where can i get OffScrub_O15.vbs to completely remove Office 2013

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-04T16:59:42.69+00:00
John Watkinson 0 Reputation points
edited an answer 2026-05-04T23:08:53.74+00:00
Katerina-N 8,905 Reputation points Microsoft External Staff Moderator
1 answer

question sur le 365 de microsoft

j ais acheter le 365 a 90 euros par an mais je n arrive pas a m y connecter dessus avec microssoft ca commence a me gavez votre histoire de securité et d'autres choses egalement ca deviens vraiment trop merdique je fait tout se qu on me demande et en…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-03T16:16:40.86+00:00
alain sportes 40 Reputation points
commented 2026-05-04T22:39:41.8733333+00:00
Katerina-N 8,905 Reputation points Microsoft External Staff Moderator
1 answer

Can't activate office 2021

in 2021 I purchased a PC version of Class versions of word excel and outlook plus publisher for a one time fee. I have used it with no problem until now and I had to reinstall everything on my computer. When I download now it won't accept my redemption…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-04T19:34:39.2566667+00:00
bet 0 Reputation points
answered 2026-05-04T19:49:48.94+00:00
Stefan Blom 339.3K Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

office 365 overwriting my owned office 2016

How to get rid of office 365 and get back to my owned office 2016

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-05-04T09:29:36.64+00:00
Ken Bignoli 20 Reputation points
accepted 2026-05-04T18:33:08.81+00:00
Ken Bignoli 20 Reputation points