I want payback for unwanted subscription

To try to get money back for an unwanted Minecraft Realms subscription, cancellation and refund eligibility must be checked through the Microsoft account used for the purchase.

1. Investigate the charges
   • If any of the charges are not recognized or may be linked to another account, review them on the Manage your payments page of the Microsoft account dashboard: Manage your payments.
   • For more detail on unknown charges, see How to investigate a billing charge from Microsoft (linked from several of the referenced articles).
2. Cancel the Minecraft Realms subscription
   • Go to https://account.microsoft.com/services and sign in with the Microsoft account that was used to pay for the Realms subscription.
   • Find the relevant subscription (for example, a Minecraft/Microsoft subscription entry) and select Manage.
   • On the next page, choose Cancel (or Upgrade or Cancel, depending on what is shown), then follow the on-screen steps to complete cancellation.
   • If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire and will not be charged again.
3. Check refund eligibility
   • For Microsoft subscriptions in general, a refund is only possible if the subscription is canceled and the purchase meets the refund rules. Not all cancellations result in a refund.
   • After cancellation, use the Microsoft subscription refund guidance and self-help tools described here: How to get a refund on a Microsoft subscription.
   • If the subscription was purchased through Google Play or the Apple App Store instead of directly from Microsoft, contact Google or Apple support for cancellation/refund as described in the “Other” subscriptions section.
4. If still not resolved, contact Microsoft Support
   • If the charges look incorrect, are older than what the self-service tools show, or the refund option does not appear even though the situation should qualify, contact Microsoft Support for billing help. Provide dates, amounts, and any transaction IDs so they can locate the subscription and review refund options.

If the bank or card issuer has already flagged the payments as fraudulent, also work with them on possible chargebacks, but note that repeated misuse of chargebacks can be treated as fraud.

References:

• How to get a refund on a Microsoft subscription
• Get a refund for apps and games purchased from Microsoft Store
• What is a chargeback?
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• refund please - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A

Hi Mikołaj Bednarz, 

I understand that you were charged for a Minecraft Realms subscription that you did not want, and that you would like to request a refund for the recent charges. 

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. 

Since this is related to billing and subscription payments, the refund request needs to be handled through the support channel for the account or store where the subscription was purchased. 

At this point, I recommend that you review and try the steps provided in the AI generated answer on your thread. That reply typically include the most relevant checks for this scenario. 

You can also review your Microsoft account order history to check the Minecraft Realms charges: https://account.microsoft.com/billing/orders 

If the charges were made through Microsoft or Xbox, please contact Microsoft Support from this page: https://support.microsoft.com/contactus 

• Select Get home support  
• Type your issue (use correct keyword to reach live chat support) > select Get help  
• Scroll down and find Contact Support  
• At the box Select your product or service 
• At the box Select your product category 
• After that you select Chat with a support agent in your web browser  

If the subscription was purchased through another platform, such as Google Play, Apple App Store, PlayStation, Nintendo, or another store, the refund request needs to be submitted through that same platform instead, because the payment is handled by that store. 

For your privacy and security, please do not share your payment card details, password, or full billing information in this public thread. Thank you so much for your understanding. 

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