AADSTS50058: A silent sign-in request was sent but no user is signed in I can not log into azure

Question

AADSTS50058: A silent sign-in request was sent but no user is signed in I can not log into azure

Steve 0

AADSTS50058: A silent sign-in request was sent but no user is signed in. The cookies used to represent the user's session were not sent in the request to Azure AD. This can happen if the user is using Internet Explorer or Edge, and the web app sending the silent sign-in request is in different IE security zone than the Azure AD endpoint

I keep getting a dialog and can not create a ticket.

Steve 0 Reputation points

2026-05-02T03:58:36.51+00:00

I tried different browsers and cleared history. I tried incognito. how can I connect back to my Tennant on my invoice
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Nathan Roberts (SN) 11,276 Reputation points Volunteer Moderator

2026-05-02T09:03:18.3033333+00:00
Hey there, Steve

As you have tried different browsers, clearing your history, tried using InPrivate browsing but are still unable to access your tenant an getting the AADSTS50058 error. I am thinking this is down to a security policy on your tenant or if you are using a VPN.

Please can you answer the following questions:

Have you, or an administrator responsible, changed any security policies on Azure recently?

When was the last time you signed into your tenant?

Do you have different accounts you sign into on the tenant?

Thanks,
Nathan
Steve 0 Reputation points

2026-05-02T12:38:45.99+00:00

Thanks, Nathan. I am not on a VPN nor corporate account. this is just my individual personal Azure account. The Microsoft authentication app does not seem consistent on my phone. I do not always receive the 2 digit code when I try to initiate it, but it does arrive on the first attempt. The 6 digit code does not seem to work on the app when applying to the portal sign in. I can log into https://account.microsoft.com/ fine, but not directly to portal.azure.com. I can receive an email code, but the authenticator app with 6 digits does not seem to match up.

First I log into https://account.microsoft.com/ and then try to go to portal.azure.com, and eventually I start getting AADSTS50058 where I can not navigate to anything.

I received a billing cost alert and the tenant on the invoice is different than the only tenant id listed when I attempt to log in.

I have seen other postings about this issue, but can not seem to find a fix. I also tried switching tenants. I think my last login my have been 30 days ago in Mar-Apr 2026.

2 answers

Your answer

Steve 0 Reputation points

2026-05-02T03:58:36.51+00:00

I tried different browsers and cleared history. I tried incognito. how can I connect back to my Tennant on my invoice
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Nathan Roberts (SN) 11,276 Reputation points Volunteer Moderator

2026-05-02T09:03:18.3033333+00:00

Hey there, Steve

As you have tried different browsers, clearing your history, tried using InPrivate browsing but are still unable to access your tenant an getting the AADSTS50058 error. I am thinking this is down to a security policy on your tenant or if you are using a VPN.

Please can you answer the following questions:

Have you, or an administrator responsible, changed any security policies on Azure recently?

When was the last time you signed into your tenant?

Do you have different accounts you sign into on the tenant?

Thanks,
Nathan
Steve 0 Reputation points

2026-05-02T12:38:45.99+00:00

Thanks, Nathan. I am not on a VPN nor corporate account. this is just my individual personal Azure account. The Microsoft authentication app does not seem consistent on my phone. I do not always receive the 2 digit code when I try to initiate it, but it does arrive on the first attempt. The 6 digit code does not seem to work on the app when applying to the portal sign in. I can log into https://account.microsoft.com/ fine, but not directly to portal.azure.com. I can receive an email code, but the authenticator app with 6 digits does not seem to match up.

First I log into https://account.microsoft.com/ and then try to go to portal.azure.com, and eventually I start getting AADSTS50058 where I can not navigate to anything.

I received a billing cost alert and the tenant on the invoice is different than the only tenant id listed when I attempt to log in.

I have seen other postings about this issue, but can not seem to find a fix. I also tried switching tenants. I think my last login my have been 30 days ago in Mar-Apr 2026.

Answer 1

Hey there, Steve

Thanks for the additional information. Please can you try going straight to the admin portal in an InPrivate browsing window using the following link: https://portal.azure.com/#view/Microsoft_Azure_GTM/ModernBillingMenuBlade/~/Overview

Then sign in with your Microsoft account. Does it go straight into the portal?

I use a personal account to access the Azure portal and always navigate to the portal directly. I think what may be happening is when you have signed into your personal account on the Microsoft account overview page, then navigated straight to the Azure portal, the Auth token is getting lost somewhere so the service can't read the session or it is invalid (I could be wrong with this).

When looking at the Azure AADSTS error codes - AADSTS50058, it says the following

UserInformationNotProvided - Session information isn't sufficient for single-sign-on. This means that a user isn't signed in. This is a common error that's expected when a user is unauthenticated and hasn't yet signed in. If this error is encountered in an SSO context where the user has previously signed in, this means that the SSO session was either not found or invalid. This error might be returned to the application if prompt=none is specified.

This is what is making me think it is something to do with the session cookie and how the site isn't able to pickup your Auth token

Please let me know how this works out.

Thanks,
Nathan

Steve 0 Reputation points

2026-05-03T22:51:45.28+00:00

Nathan is it possible someone can open a ticket for Microsoft support to contact me so my tenant is reconnected to my account? I tried the link you sent and it does not go directly to the portal. I also tried portal.azure.com/tenantid with no success. I have tried incognito mode, different browsers, different ISPs.

I have the tenant from my billing invoice that I need reconnected to my account and need to get my MFA working again.

Answer 2

The error indicates that Azure AD cannot use existing cookies to complete a silent sign-in, often due to browser cookies, security zones, or multiple accounts.

Try these steps in order:

Clear browser cookies and cache
- In Microsoft Edge:
  - Open Settings → Privacy and Services → under Clear browsing data, select Choose what to clear.
  - Select Browsing history, Download history, Cookies, and Cached images and files, then select Delete.
- In Chrome:
  - Open Settings → Privacy and Security → Clear browsing data and clear cookies and cache.
Use a private browsing session
- In Edge: open a New InPrivate window from the menu and then browse to the Azure portal and sign in.
- In Chrome: use Incognito mode.
- In Safari: use New Private Window.
Sign out of all Microsoft accounts and sign in again
- Sign out from all Microsoft/Entra accounts in the browser.
- Close all browser windows.
- Reopen the browser, then go directly to the Azure portal and sign in with the intended account.
Check for multiple accounts automatically used by the browser
- If the browser is automatically signing in as a different user, clearing cookies and using InPrivate/Incognito usually forces a fresh sign-in with the correct account.
If using Internet Explorer or Edge with security zones configured
- Ensure that the Azure AD endpoint login.microsoftonline.com and the app/portal domains are in the same security zone, or remove them from Trusted sites so cookies can be shared correctly.
If still unable to access Azure to create a ticket
- Use a different browser (for example, Chrome if currently using Edge) after clearing cookies.
- If sign-in still fails and access to the portal is not possible, use the public support channel to create a support request.

These steps address the cookie/session issues and multi-account behavior that commonly cause AADSTS50058 and prevent sign-in to Azure.

References:

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AADSTS50058: A silent sign-in request was sent but no user is signed in I can not log into azure

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