My new license will not come up using my product code

Good day NadiaHernandez-1367!

It sounds like you’ve purchased a new Microsoft Office product key through your employer’s Work Advantage program (employee purchase program for personal use on personal devices), but on your Mac the product code isn’t being accepted, and the license isn’t showing up when you try to activate.

On Mac, many Workplace Discount Program licenses are account‑based rather than key‑based, so the product key often needs to be redeemed online first, then install from your Microsoft account’s Services & subscriptions page and sign in to activate.

See more: Activate Office for Mac

If Office still shows “no license” or keeps looping sign‑in, sign out of Office and any browsers, then reset saved credentials in Keychain Access (search “Office/Microsoft” and remove the Office identity/ticket entries), restart, and sign in again.

If the issue continues after that, you could try running the official Mac License Removal Tool to clear any cached or conflicting license information, then restart your Mac and sign in again to reactivate Office.

Note: The license removal tool only clears saved activation/licensing data on your Mac, it does not delete your purchase or invalidate your license. However, please make sure you still have access to the correct Microsoft account associated with your original Office purchase, as you will need to sign in again to reactivate it after running the tool.

Hope this helps. Please let me know how it goes on your device!

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Since the license was purchased through an employer program, it is likely a Microsoft Workplace Discount Program (formerly Home Use Program) product key.

Use these steps depending on how the key is being redeemed:

1. If this is a new, never-used product key
   • Go to https://www.microsoft365.com/setup and follow the on-screen prompts to redeem the key and associate it with a Microsoft account.
   • If an error appears during redemption, use the guidance in Get help with product key errors on Office.com/setup.
2. If this is a Workplace Discount Program key for Office Professional Plus, Visio Professional, or Project Professional
   • Install the product first.
   • Start any Microsoft 365 app (Word, Visio, or Project, depending on the purchase).
   • On the Sign in to set up Microsoft 365 screen, select I don't want to sign in or create an account.
   • Enter the Workplace Discount Program product key to activate.
3. If the product key still does not work
   • Confirm that the key is being redeemed in the correct country/region. A key bought in one region must be redeemed in the same region; otherwise, errors such as “NoMatchingOrEligibleProductsFound” can occur.
   • If the key is rejected or reported as already used, contact Microsoft support and provide proof of purchase from the employer program so support can review the key and provide options.

For a Mac, once the key is successfully associated with a Microsoft account, sign in to the Microsoft account dashboard, locate the Office product, and install Office for Mac from there. Activation on Mac then occurs by signing into Office with the same Microsoft account.

References:

• Using product keys with Microsoft 365
• Get help with product key errors on Office.com/setup