email have quit coming to my computer

Question

email have quit coming to my computer

Johnnie Johnsen 0

I have quit receiving emails to all my devices. I know I have been sent an email from a business partner and nothing showed. I used the search bar at the top of the outlook program and typed in his name and the email came through. I guess if I know all who is sending me emails I could go to the search bar but unfortunately, I do not. Need help!

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Answer 1

Chloe-V 7,815 Microsoft External Staff Moderator

Hi Johnnie Johnsen,

Welcome to Microsoft Q&A forum.

I can see that you mentioned "Outlook program" but the tag is in Outlook.com. Could you confirm which type of Outlook you’re using: Classic Outlook, New Outlook, or Outlook on the web (Outlook.com)?

In the meantime, here are a few quick checks you can try:

In Inbox, set Filter = All and (if available) check both Focused and Other.
Check Junk Email, Deleted Items, and Archive in case messages were moved.
If you’re using Outlook on the web, go to Settings > Mail > Rules and review any rule/Sweep that could be moving or deleting messages.
If you’re using Classic Outlook on Windows and emails only appear via Search: close Outlook, run Outlook.exe /cleanips; if needed, Inbox > Properties > Clear Offline Items, then press Shift+F9 to resync.

Also, please let me know whether the missing emails are visible in Outlook on the web—this helps confirm if it’s a client display/sync issue or mailbox-side rule/filtering.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Chloe-V 7,815 Reputation points Microsoft External Staff Moderator

2026-05-04T23:47:35.1133333+00:00

Hi Johnnie Johnsen,

Is there any update from you?

If yes, please feel free to let us know.
Johnnie Johnsen 0 Reputation points

2026-05-05T13:01:32.6266667+00:00

I am receiving emails but they are going to my archive folder and not the in box!
Chloe-V 7,815 Reputation points Microsoft External Staff Moderator

2026-05-06T06:24:44.1866667+00:00
Hi Johnnie Johnsen,

Thanks for the update — if new emails are still being received but are going straight to the Archive folder instead of the Inbox, this usually means there’s a Rule or Sweep automatically moving them.

To double-check, please take a look at these two sections in Outlook.com:

Settings > Mail > Rules: Check if there are any rules moving emails to Archive, and disable or delete them if found

Settings > Mail > Sweep: Check if there are any Sweep settings that automatically move emails to Archive, and remove them if so

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email have quit coming to my computer

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