Email access

Hi @Sonja Mustiful, 

Thanks for reaching out. I’m happy to help, but I’ll need a bit more information so I can point you in the right direction. I noticed that your post is under Outlook on the web for business, so I’d like to confirm whether you’re signing in with a work or business account provided by your organization?  

Are you using Outlook on the web through a browser, or do you also have the Outlook desktop app installed on your computer? If you use the desktop app, does the same sign‑in issue occur there, or is the problem only happening in Outlook on the web? 

When you try to sign in, do you see any specific error message? If possible, a screenshot (with any personal information covered) would be very helpful. It would also be good to know whether this might be related to multi‑factor authentication, for example if you’re being prompted for verification and can’t complete it.  

Once I have a bit more information, I’ll be able to better understand your situation and suggest the most appropriate next steps. So, if you have any updates or additional details to share, please feel free to leave a comment under this post, I’ll be more than happy to continue assisting you.  

Thank you for taking the time, and I’m looking forward to your reply! 

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