A Microsoft file hosting and synchronization service.
Hi, I'm John! I will help you with this.
Each person in Microsoft 365 Family should have their own Windows user account. That’s what gives them a separate desktop and files.
Right now, it sounds like everyone is using the same Windows profile.
To help narrow down the issue:
- Are all users signing into the same account on the PC?
- Do they already have their own Microsoft accounts added on the device?
- When they save files, where are those files going (Desktop, OneDrive, or a shared folder)?
Let me know what you see, and we can go from there.
Click "Add comment" to let me know.