15,306 questions with Microsoft 365 and Office | OneDrive | For home | Windows tags

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2 answers

2026 May Samsung Gallery is not syncing

Samsung Gallery is set properly to sync and back up to OneDrive, [Moderation note: PII removed]@outlook.com. When tapping Onedrive icon, On is toggled, Sync Now "Last synced 02-17, 6:57pm. I have clicked Sync Now, multiple times, the photos from Feb…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-01T17:43:04.1766667+00:00
Deb Haug 0 Reputation points
commented 2026-05-06T07:18:12.46+00:00
Kai-H 16,355 Reputation points Microsoft External Staff Moderator
2 answers

Thumbnails for video files do not appear in OneDrive on Windows 11

Issue: In my personal OneDrive on my laptop, thumbnails for most video files (MP4, MOV) are not displayed. It appears that video files starting at around ~250 MB are affected. Smaller video files (< ~250 MB) do seem to generate thumbnails. Thumbnails…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-02-08T10:21:59.5533333+00:00
Stefan Str 10 Reputation points
edited an answer 2026-05-06T07:00:11.6366667+00:00
Kai-H 16,355 Reputation points Microsoft External Staff Moderator
1 answer

temporary account recovery request

Hello, I am Nadia Putra, the owner of the account ******@inimediakreatif.id. I previously subscribed to OneDrive through someone selling OneDrive accounts. I may have been wrong in doing so because I was not yet able to subscribe to OneDrive officially.…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-06T05:33:30.4833333+00:00
nadia putra 0 Reputation points
answered 2026-05-06T06:12:24.28+00:00
DaveM121 872.9K Reputation points Independent Advisor
2 answers

error: "You can't access this item You (@outlook.com) don't have permission to access this item."

access denied to open files from onedrive after account recovery. was having issues with verification process, my attempts were not accepted now logged back in but unable to open or view files. You can't access this item You (@outlook.com) don't have…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-05T16:15:57.16+00:00
maint ipg 0 Reputation points
answered 2026-05-06T06:02:57.5033333+00:00
DYARI BARHAM 33,526 Reputation points Independent Advisor
1 answer

Onedrive files on Inactive Account

For some reason there were two active accounts. One has now been deactivated. Unfortunately that account has all of my onedrive files. How do I move the Inactive onedrive to my active account.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-06T04:10:10.6+00:00
Brigitte Herdel 0 Reputation points
answered 2026-05-06T04:59:27.7366667+00:00
Gunasekar N 66,000 Reputation points Independent Advisor
2 answers

How do I take a large amount of files/photos from an external hard drive and move/backup to One Drive?

I have files and photos that I would like to move over to One Drive, please advise how to do this. I have tried but there is a large amount of photos that the drag and drop didn't work well at all.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-06T01:34:43.4533333+00:00
Cora H 0 Reputation points
answered 2026-05-06T02:28:50.69+00:00
John Jefferson Doyon 67,930 Reputation points Independent Advisor
3 answers

I can't receive verification emails

I've been sent two documents from two separate sources. When I try to open them I'm asked to verify my email. It says it is sending a code to my email address but the code doesn't arrive. I've check spam,

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-05T21:16:56.3433333+00:00
John Asika 0 Reputation points
edited an answer 2026-05-06T01:49:17.1166667+00:00
Craig Long 17,825 Reputation points
2 answers

How to check if files saved to Onedrive

I’m locked out of my personal laptop since the Windows 11 update and the (only) bitlocker key associated with my device is not working so looks like only option is to reinstall. Is there a way I can check if my files have automatically saved to…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-06T00:58:47.95+00:00
PatD 0 Reputation points
answered 2026-05-06T01:41:12.1233333+00:00
John Jefferson Doyon 67,930 Reputation points Independent Advisor
1 answer

Onedrive is not syncing due to "Not enough Cloud Storage" but my cloud storage is at 9%

My Onedrive won't sync and is giving this error message: However, when I check my account I have only used 9% of my storage. See screenshot below: I've done the following to try and troubleshoot: Shut down my computer and restarted …

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-05T18:18:08.72+00:00
Rich Beart 0 Reputation points
answered 2026-05-06T00:19:48.1833333+00:00
Manoel Barros 18,350 Reputation points Independent Advisor
2 answers

Please check. You advise I've exceeded storage. Your website shows 0.1gb out of 1TB used?

I paid my subscription £84.99 and I am now being advised I have exceeded my storage level. allowed. On you website it shows I have used 0.1gb out of 1TB. The two don't add up. Please check and advise.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-05T13:36:09.9266667+00:00
Jean Billson 0 Reputation points
edited an answer 2026-05-05T21:21:12.31+00:00
John Jefferson Doyon 67,930 Reputation points Independent Advisor
1 answer

Cant install Onedrive

Hi I cant get onedrive installed on my laptop error code 0x80040d13

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-05T17:20:29.9966667+00:00
Amanda Kealy 0 Reputation points
answered 2026-05-05T18:02:43.0566667+00:00
Ferdinand Nanalig 29,195 Reputation points Independent Advisor
8 answers

Newly Created .lnk File Types No Longer Syncing to OneDrive

The .lnk file types have always synced to personal OneDrive account associated with my Win 11 desktop when they were created. Starting one day ago newly created .lnk file types have stopped syncing. The new .lnk file Properties->Details tab displays…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-04-03T22:12:28.6066667+00:00
Ta Da 40 Reputation points
commented 2026-05-05T16:04:20.9566667+00:00
Harald-René Flasch 0 Reputation points
2 answers

One drive login issue on 2nd laptop

Dear Team I am facing a issue, i can't able to login to one drive on my 2nd laptop. everytime when i login it is loading but didn't logged in

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-05T11:17:30.59+00:00
Gulzaib Shoaib 0 Reputation points
edited an answer 2026-05-05T11:57:29.7666667+00:00
Sumit D - IA 167.2K Reputation points Independent Advisor
2 answers

I have 2 accounts, a free 5 gig one and a paid one drive 1TB. I've tried getting into them so much now that I don't know what user name, password, or pin I have used on either of them. Ideally I would only have the 1 TB account. How do I do it?

I have 2 accounts, a free 5 gig one and a paid one drive 1TB. I've tried getting into them so much now that I don't know what user name, password, or pin I have used on either of them. Ideally I would only have the 1 TB account. How do I do it?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-04T21:26:39.83+00:00
Chris Darling 0 Reputation points
answered 2026-05-04T22:03:40.05+00:00
John Jefferson Doyon 67,930 Reputation points Independent Advisor
1 answer

Error Code: 0x803d0014

Error Code: 0x803d0014 Can't share via onedrive. Why not?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-04T21:11:53.8533333+00:00
Cynthia Ell 0 Reputation points
answered 2026-05-04T21:51:57.46+00:00
John Jefferson Doyon 67,930 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Can't install one drive.

Can't install one drive. Getting error code 0x80070070. How to fix?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-04T20:30:19.21+00:00
Hachacha 20 Reputation points
accepted 2026-05-04T20:31:52.5133333+00:00
Hachacha 20 Reputation points
2 answers

separate desktops for office 365 Family

How can we have separate desk tops for individual users. right now family users cannot save on their own desktops

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-04T13:05:23.4+00:00
sam gila 0 Reputation points
answered 2026-05-04T20:08:22.7233333+00:00
John Jefferson Doyon 67,930 Reputation points Independent Advisor
2 answers

i m unable to signin in onedrive

as i click sign in , in one drive, it shows no internet though my network connection is good. im unable to update my work please help

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-04T19:16:37.39+00:00
aparna singh 0 Reputation points
answered 2026-05-04T19:51:32.4933333+00:00
John Jefferson Doyon 67,930 Reputation points Independent Advisor
2 answers

Request to get back my lost files after update

After the update of my laptop,I lost all my files that were saved . I purchased extra space in onedrive but still am not able to get back my files.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-04T18:40:18.7933333+00:00
Aditi Vishwanath 0 Reputation points
answered 2026-05-04T19:50:32.6333333+00:00
John Jefferson Doyon 67,930 Reputation points Independent Advisor
1 answer

Why is Onedrive so blatlanty bad?

It's really hard for me to understand how can Microsoft do such a pathetic job with Onedrive. I've been both a Mac and Windows users for over two decades, which means I'm pretty good at troubleshooting computers and OSes. In the last ten years I have…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-09-07T03:57:20.17+00:00
Sebastian Alvarez 36 Reputation points
commented 2026-05-04T19:04:21.8233333+00:00
Rhapsody Condo 0 Reputation points