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having a windows account, my new private Windows 365 premium create a delay in all office functionalities

Arnaud Wynia 0 Reputation points
2026-05-04T16:06:56.8766667+00:00

besides my company windows account I thought it might be good to have also my own Windows account so I bought yesterday windows 365 premium. After downloading, all the office programs like Excel, word but also outlook is not working properly anymore

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Xavier-D 7,670 Reputation points Microsoft External Staff Moderator
    2026-05-05T00:59:19.6366667+00:00

    Hello Arnaud Wynia

    I can see that your Office is not working properly

    Since the issue started after adding a personal Microsoft 365 Premium subscription on the same Windows device as your company account, the Office apps may be trying to use the wrong account/license or there may be more than one Office installation causing a conflict.

    Please try these steps:

    1. Open any Office app, such as Word or Excel, then go to File > Account.
    2. Sign out of any account that should not be used for this Office installation, then sign in with the Microsoft account used to purchase Microsoft 365 Premium.
    3. Make sure to remove any old or unused Office versions.
    4. Restart the computer, then open Word or Excel again.
    5. If the apps are still slow or not working correctly, run an Online Repair from Control Panel > Programs and Features > Microsoft 365 > Change > Online Repair. You can read more about this here:
      https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    If you need someone to support you directly, here is how you can contact Microsoft Support:

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

    Feel free reply back to this post if you need further assistance, I'll be happy to help.

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