My previous MS acct. email & phone number gone. I retired. I setup new account. Not see 2019 Office purchased to reload.

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Hello michael hammond

I can see that you have lost your previous MS account and phone number, so now you can't find your Office 2019 to reload.

You generally cannot just make the old Office 2019 license appear in a new Microsoft account on your own; the purchase is tied to the account used at redemption

Because of this, you should try to recover the old Microsoft account you originally used for the 2019 redemption. Once you can access that account again, you can reinstall from your Microsoft account dashboard using the Office product already linked there

Try using to recover your account through recovery form, you can refer to this site: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If you can’t recover the old account, contact Microsoft Support and have your proof of purchase ready, such as the product key, receipt, old email address, and redemption date. Here is how to contact Microsoft Support for assistance:

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

I hope you can get the support you need, have a nice day.