I have 2 accounts, a free 5 gig one and a paid one drive 1TB. I've tried getting into them so much now that I don't know what user name, password, or pin I have used on either of them. Ideally I would only have the 1 TB account. How do I do it?

Hi, I'm John! I will help you with this.

Let’s focus on finding the accounts first.

If you haven't try it yet:

• Go to https://account.microsoft.com Click Sign in > then Sign-in options > Choose "Forgot username"
• Enter any phone number or recovery email you may have used > Microsoft will show you the email addresses linked to it.

Also check your inbox:

• Search for “Microsoft” or “OneDrive”
• Look for emails about subscription, storage, or billing
• This usually shows which email has the 1TB plan

If you’re on your PC:

• Open OneDrive app
• Click the cloud icon > Settings > Account tab
• It will show which email is currently signed in

Let me know what you find and we can continue from there.

Click "Add comment" to let me know.

To end up with only the 1 TB OneDrive account, the account credentials for that Microsoft account must first be recovered, then the extra/free account can simply be left unused.

Because the usernames and passwords are no longer known, the next steps are all account‑recovery steps:

1. Identify which Microsoft account is tied to the 1 TB subscription
   • If the Microsoft 365 subscription that includes 1 TB OneDrive was purchased, the email used at purchase time is the Microsoft account for that 1 TB storage.
   • If unsure which address was used, follow the guidance under I forgot the account I use with Microsoft 365 to check which products are associated with which account and to recover the username:
     • Use You forgot your Microsoft account username and Check products or services to find the Microsoft account that has the Microsoft 365/OneDrive 1 TB subscription.
2. Recover sign‑in access to that account
   • Once the likely email address is known, use the standard Microsoft account recovery options:
     • Use Reset your Microsoft account password to set a new password.
     • If the username itself is forgotten, use You forgot your Microsoft account username first.
   • If sign‑in still fails, follow When you can't sign in to your Microsoft account for additional recovery steps.
3. Handle the second (5 GB) account
   • If there are two accounts with the same email address (for example, a personal Microsoft account and a work/school account), the sign‑in prompt may ask Which account do you want to use?
   • To reduce confusion:
     • Optionally rename the personal Microsoft account by changing its primary alias via Manage how you sign in (see How can I have two accounts with the same email address?). This does not delete data but changes the sign‑in address.
     • Or simply stop using the free 5 GB account once the 1 TB account is accessible again.
4. Use only the 1 TB account going forward
   • After regaining access to the correct Microsoft account, sign in to OneDrive on all devices only with that account.
   • If signed in with the wrong account in OneDrive apps (for example on iOS), sign out of that account (tap profile picture → Sign out) and sign back in with the 1 TB account.

If recovery through the self‑service options does not work, contact Microsoft Support via Account & Billing Help or Contact Microsoft Support from the OneDrive help page for direct assistance with account and subscription lookup.

References:

• I forgot the account I use with Microsoft 365
• Which account do you want to use?
• How to add or remove an account in Microsoft OneDrive