Share via

Not receiving verification emails

Breanne Hickey 0 Reputation points
2026-05-05T00:00:04.5733333+00:00

For some reason, one of my emails isn't receiving a verification email I need to finish setting up an account.
The email successfully comes to another one of my emails, but not my main account. The email sender is ******@referrals.selectminds.com

I have added this email to my safe senders and safe recipients list but it still doesn't come. I have checked my junk and spam as well and its not there. When I use a different email to test if it works, it comes straight to the inbox. I have also checked the account rule and all folders includding RSS feeds and archive. It is not there. there are no rules preventing the email from being received.

I can't figure out why it doesn't come to my main email account.

Can you please help me with this?

Thanks

Outlook | Web | Outlook.com | Email
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 228.2K Reputation points Independent Advisor
    2026-05-05T00:36:52.14+00:00

    Hello

    Microsoft now requires volume senders to have SPF, DKIM and DMARC verification/DNS records set up on their end. If it is wrong, or missing, Microsoft can reject them, as there's no way for Microsoft to verify that they are who they said they are.

    Since not all email service are requiring SPF, DKIM and DMARC at the same timeline, or threshold, so it is possible that you can receive them via a different email service. Since you did receive it, can you try to get the email source/header, so that I can see what email service referrals.selectminds.com uses to send their email, and compare with their public SPF record, to see if that might be the issue.

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.