Can't sign up

Hi PHAS

I understand you’re having trouble creating a Microsoft 365 account because the “press and hold” human verification keeps loading/failing, so you can’t continue sign-up or sign-in. I’m happy to help.

Are you creating a brand-new Microsoft account, or signing up for Microsoft 365 using an existing Microsoft account? Please try pausing for a bit before attempting again instead of repeatedly refreshing/pressing the button then:

1) Reset the browser session (clear cookies/cache)

In Microsoft Edge: … (Settings and more) > Settings > Privacy, search, and services > Clear browsing data > Choose what to clear. Then select Cookies and other site data + Cached images and files, then choose Clear now.

2) If you’re still stuck at verification

Please reach out to a live agent so that they can further escalated your issue:

• Visit Contact - Microsoft Support (Only chat support is available for personal account)
• Type a brief description of your issue in the search box   
• Scroll down to the bottom > select Sign in to contact support   
• Log in to your personal Microsoft account.    
• Under Products & Services, select "Other Products"; Under Categories, select a suitable Category.  
• Click "Chat with a support agent in your web browser" (during business hours)

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!  

The human verification step is failing because Microsoft’s protection systems are detecting unusual or high‑risk activity around the sign‑up or verification attempt. When this happens, verification can hang, fail repeatedly, or stop sending/accepting codes.

To move forward, try these steps in order:

1. Stop repeated attempts for a while
   Multiple rapid retries can trigger or extend a temporary block. Wait before trying again:
   • Avoid repeated presses or refreshes.
   • If possible, wait several hours; if it still fails, wait up to 24 hours before trying again.
2. Change network and device
   Microsoft may temporarily block verification from certain IP ranges or locations if there is heavy compromised traffic.
   • Try a different network (for example, switch from office Wi‑Fi to mobile data, or to a different Wi‑Fi).
   • Try another device (another PC, phone, or browser).
3. Use a different verification method if offered
   If the page offers alternative verification (SMS, email, or another method), select Try another verification method and complete verification that way.
   If one method appears blocked, another method may still work.
4. Avoid excessive or repetitive requests
   Do not repeatedly request codes or restart the verification; this can cause or prolong a block.
5. If the issue persists for more than a few days
   If after waiting (up to a week) and trying different networks/devices the verification still fails, contact Microsoft support using any existing account (personal or work/school) and explain that sign‑up is blocked at the human verification step. Support can review sign‑in/verification logs and advise next steps.

These protections are designed to counter automated or risky activity and usually clear automatically after some time, especially if further attempts are limited and come from a more trusted network or device.

References:

• Common problems with two-step verification for a work or school account
• Troubleshoot Microsoft verification code issues