payments does not work

Greetings!

This is Tin, sorry to hear that you're unable to your subscription. Have you tried to use other browser and check if the issue persists? Or how about clearing cache and cookies? To do that, please press CTRL +SHIFT +DEL then choose the Cache also Cookies, then hit Clear Now. If the issue persists, please try to use other device. And if it's still the same, kindly reach MS Accounts & Billing to check this:

Kindly open this link: https://support.microsoft.com/en-us/contactus/

Ensure that your MS Account has been signed in

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine

For Microsoft 365 and Microsoft account payments that are suddenly not accepted, use these checks and fixes:

1. Verify card details
   • Go to the Payment options page for the Microsoft account and confirm:
     • Card number
     • Expiration date
     • Name on card
     • Billing address (including city, state, and ZIP/postal code)
   • Ensure they match exactly what appears on the card and the bank statement.
2. Check for overdue subscriptions or account issues
   • On the Services page, check if any Microsoft 365 or other subscriptions show as past due and pay any outstanding balance.
   • Confirm the Microsoft account is not temporarily suspended and, if relevant, that any Xbox account linked to the same identity is not suspended.
3. Confirm card and bank status
   • Make sure the card is active and not blocked by the bank.
   • Confirm there are sufficient funds or available credit.
   • If the card continues to be declined, contact the bank or card issuer to check for:
     • Security blocks
     • International transaction restrictions
     • Recurring payment restrictions
4. Check card and region compatibility
   • The payment method must be issued in the same country/region as the tenant or Microsoft account.
   • Virtual or prepaid cards may not be accepted in some Microsoft payment flows.
5. Browser and device checks (for Microsoft Store or web payments)
   • Ensure antivirus or security software is not blocking pop‑ups or payment confirmation windows.
   • Try another browser, refresh the page, or clear cached cookies.
6. If the card still cannot be used
   • Add a different credit or debit card as a new payment method and set it as the payment method for the subscription.
   • If problems persist, use the guided support or contact Microsoft support from the billing/support pages so the billing team can review the account and payment attempts.

References:

• Manage payment methods for Microsoft business accounts
• Troubleshoot buying issues with Microsoft Store
• Troubleshoot Azure payment issues
• Troubleshoot a declined card