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Outlook outbox missing in Office 365 and in Outlook New and is blank in Outlook Classic!

Ehsan Gharval 20 Reputation points
2026-05-05T09:43:54.02+00:00

Hi there,

I scheduled a delayed-send email in Office 365 webmail, but I’m unable to locate it to cancel it. I understand there were similar issues reported in the past regarding the missing Outbox, but it appears this is still not resolved.

Could someone please assist me in locating and cancelling the scheduled E-Mail?

Kind regards,

Eshan

Outlook | Web | Outlook on the web for business | Email
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Answer accepted by question author

  1. Q&A Assist
    2026-05-05T09:44:03.88+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    In Outlook on the web (Office 365 business), delayed-send messages are not stored in an Outbox folder. They sit in Drafts until the scheduled send time.

    To locate and cancel the scheduled message:

    1. Sign in to Outlook on the web.
    2. Open the Drafts folder.
    3. Look for the message that was scheduled with Send later (subject and recipient should match what was scheduled).
    4. Open the draft and either:
      • Delete it to cancel sending, or
      • Edit it and send immediately if desired.

    If the message is no longer in Drafts, it has either already been sent (check Sent Items) or deleted.

    References:

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  1. Ehsan Gharval 20 Reputation points
    2026-05-05T11:47:43.0166667+00:00

    Thank you so much for the answer provided, and I found the scheduled E-Mail sitting in the draft folder, I can confirm, the solution provided 100% accurate and worked as expected.

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