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Authenticator App is not working my family cannot use 365

Kate Deans 0 Reputation points
2026-05-05T10:10:40.9033333+00:00

There seems to be a problem with my Authenticator App and my family cannot use Microsoft 365

Microsoft 365 and Office | Other
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  1. John Jefferson Doyon 67,930 Reputation points Independent Advisor
    2026-05-05T10:46:50.0266667+00:00

    Hi, I'm John!

    To help narrow down the issue:

    1. What exactly isn’t working with Microsoft Authenticator? For example, is it not showing a code, or not approving the sign-in?
    2. Did you recently change phones, and was the app previously set up on an old device?

    Click "Add comment" to let me know.

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