Forgot my Outlook email how can i recover it

Hey there! Nice to meet you!

You can try using the username lookup from this link: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

However, the system can only show you a hint of the username once you have provided the verification codes through the account's security verification methods.

If it doesn't work, kindly try finding your Microsoft account username in other products or services associated with that account through this link.

https://support.microsoft.com/account-billing/check-products-or-services-where-you-used-your-microsoft-account-b3d49054-11d3-4e4d-9957-a3fa97925d59

You mentioned that you have a subscription on that account. Please be advised that unless the account owner is able to access the account, subscription cancellation is not possible, and Microsoft personnel cannot retrieve this information.

If you are no longer able to recover your account and you need to stop the recurring charges, you will need to reach out directly to your bank and request to freeze all charges from Microsoft, cancelling the subscription on its renewal in the process.

You may also need to request a new payment method.

Thank you for your understanding.

Best regards,

Darhyl

To recover access when the exact Outlook.com email address is forgotten, only the official Microsoft account recovery and support tools can be used. The missing characters of the address cannot be revealed by support or by any automated tool for security reasons.

Follow these steps:

1. Use the Sign‑in Helper
   • Go to the Microsoft account Sign-in Helper tool: Sign-in Helper.
   • Follow the prompts to identify the account using information such as phone number or an alternate email that might be linked to the Outlook.com account.
   • This tool is designed for situations where the usual reset options are not working or are not recognized.
2. If the account is recognized but you cannot sign in
   • If two-step verification or security checks appear and you do not have access to the listed methods, select the option indicating that none of the verification options are available.
   • You will be directed to the Microsoft account recovery form.
3. Fill out the Microsoft account recovery form
   • Guidance is here: Help with the Microsoft account recovery form.
   • Before starting, prepare a working email address you can access now (this can be any email, even a new temporary Outlook.com address). Microsoft will use this to contact you about the recovery request.
   • On the recovery form, provide as much accurate information as possible about:
     • Previous passwords
     • Approximate dates of account creation
     • Names of folders
     • Recent email subjects
     • Contacts you frequently emailed
   • Microsoft will review the information and respond to the working email, typically within 24 hours.
4. If the account was hacked or taken over
   • If there is suspicion that someone else accessed or changed the account, follow the compromised-account guidance: How to recover a hacked or compromised Microsoft account (linked from the moderator guidance in the context). This still relies on the same recovery form and security checks.
5. If recovery fails
   • If the recovery form is repeatedly rejected and none of the security info is available, there is no additional method for support agents to disclose the hidden part of the email address or forcibly restore access. This is by design to protect account security.

For additional help and to contact support about Microsoft accounts and Outlook.com:

• Use the Outlook.com in-product help: select Help in Outlook.com, enter the issue, then scroll to Still need help? and choose Yes to reach support options.
• If sign-in is not possible at all, use the dedicated link for sign-in issues provided in the Outlook.com support article.
• For broader Microsoft account issues, use the Account & Billing Help and general Microsoft support entry point from the same article.

References:

• Email is missing from your Outlook.com inbox
• Help with the Microsoft account recovery form
• My account got hacked - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A