24,204 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags

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2 answers

Hotmail account locked and recovery blocked – account used only for banking

My Hotmail account has been suddenly locked. When I try to sign in, I get the message "Your account has been locked" citing activity against the Microsoft Services Agreement. When I click Next to recover it, I get a second message saying…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-25T12:41:04.9666667+00:00
irfan laghari 0 Reputation points
edited the question 2026-08-27T06:48:05.3+00:00
Victor1-V 12,675 Reputation points Microsoft External Staff Moderator
2 answers

My Microsoft Account got attacked by a scammer and I'm trying to recover it

Hello, My Microsoft account was compromised. The attacker: Changed my account password. Disabled my 2FA authentication. Removed my recovery emails. Changed the account's email to a new email which I've identified. Added a passkey to the account…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-24T19:48:55.6766667+00:00
Tiago Casinhas 0 Reputation points
commented 2026-08-27T05:53:46.0866667+00:00
joshua stubbs 0 Reputation points
3 answers

my account got hacked by **removedPII**@bibimail.net

I am the owner of the account removedPII@outlook.sa and one day i got a message in out outlook mail that i need to resync my account info, I entered my email address and got "We couldn't find a Microsoft account. Try entering your details again, or…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-22T21:26:02.7166667+00:00
Gesan formal 10 Reputation points
commented 2026-08-27T05:51:53.3933333+00:00
joshua stubbs 0 Reputation points
2 answers

Trying to regain access to an @Live.co.uk email address

Hi I believe that this live.co.uk belongs to me as I am sure I set it up and it is in my name. However I have been trying to gain access that I now wonder (a) if it is mine and (b) if so, was it hacked or have I forgotten details. Every password reclaim…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T14:11:25.34+00:00
Deckhanddave 0 Reputation points
edited an answer 2026-08-27T05:46:09.2233333+00:00
Hornblower409 13,475 Reputation points
1 answer One of the answers was accepted by the question author.

account not found

I’m having an issue with my Microsoft account. When I try to sign in or recover my account using my email address, the system says that no such account exists. However, when I try to create a new Microsoft account with the exact same email address, it…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-01-03T20:41:18.8166667+00:00
Hewraman Amedî 20 Reputation points
commented 2026-08-27T04:37:10.1433333+00:00
Hornblower409 13,475 Reputation points
3 answers

My Account got hacked

Hi Microsft, My account got hacked, and my username got deleted. I didn't see the "Personal Microsoft account password reset" email in time; it went to spam. Can someone please help me? Kind regards, Ian

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-27T04:24:56.7566667+00:00
Ian Cosgrove 0 Reputation points
answered 2026-08-27T04:28:31.56+00:00
Ian Cosgrove 0 Reputation points
1 answer

account verify website unable?

My account was stolen years ago it says to verify my account but when i click the link it says service is unable and this is like this for 2 years

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-25T16:52:47.92+00:00
Sarp Kaya KARACA 0 Reputation points
commented 2026-08-27T04:19:18.2833333+00:00
Emma1-N 10,935 Reputation points Microsoft External Staff Moderator
1 answer

How can i view what epic games accounts i have previously linked my xbox to?

Back in 2020 my Xbox account had a lot of skins and things on Fortnite I spent over 300$+, on that account, then 2-3 years later my epic games account got hacked and my Xbox account was unlinked from it. I don't know what to do from now, but I contacted…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T12:52:05.15+00:00
Ron Fletcher 0 Reputation points
answered 2026-08-27T04:02:56.7133333+00:00
Hornblower409 13,475 Reputation points
1 answer

Trouble with email verification including a (aol) email that i can no longer access

I own an old Xbox/Microsoft account that I know the password for, but I’m locked out because the only verification method goes to an AOL email I can no longer access. The account’s gamertag is HxstDárk. The account is still stored on my Xbox Series X,…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-27T02:07:02.0533333+00:00
HostTCP 0 Reputation points
answered 2026-08-27T02:07:18.55+00:00

AI answer

2 answers

My son's account has been hacked, password changed and 2 step authentication put on by the hacker. I have reported it several days ago but not had a response by Microsoft.

My son is unable to access his Minecraft Launcher. We have established that someone has hacked in and taken control of it. They have added a 2 step authenticator so we have been unable to get a password re-set completed. I followed the instructions to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-25T07:12:27.48+00:00
Jack Grabham 5 Reputation points
commented 2026-08-27T01:34:07.5633333+00:00
Jack Grabham 5 Reputation points
1 answer

It wont let me make an account

I have tried to make an account several times but their is always a problem when I have to verify that I'm human it kept saying try again I do 5 to 10 more tries before I have to get back to work but I have now bean flagged

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-25T23:57:43.5133333+00:00
Ayden McNamara 0 Reputation points
commented 2026-08-27T00:00:29.2233333+00:00
Ayden McNamara 0 Reputation points
1 answer

My lockdown due to a hacker that stole my account

I have been in lockdown for 60-days(still counting). The Xbox recovery link automatic bot system keeps sending me Microsoft Account Password Reset that has no correlation to my account, and the account live link is denying me the form even though I put…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T03:16:39.4633333+00:00
piken top 0 Reputation points
commented 2026-08-26T23:15:55.8266667+00:00
piken top 0 Reputation points
1 answer

Hacked, verification email doesn't change even after changing it in settings.

So I've been hacked. Yes, I've followed every step; recovery code, change password, re-enter any emails, and do a scan. Yet, I keep getting errors like 7q6ca and 0x80090027 pin error every time I want to verify my account or trying to sign in. Also, when…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T22:05:42.8233333+00:00
Joseph Stec 0 Reputation points
answered 2026-08-26T22:06:03.92+00:00

AI answer

2 answers

help with my account

hi there when i try to sign in it comes up that didn't work and comes up like this we're sorry, but ******@yahoo.com can't be found in the ltaonline-my.sharepoint.com directory. Please try again later, while we try to automatically fix this for you

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T20:34:26.7+00:00
Craig McNeill 0 Reputation points
answered 2026-08-26T21:28:31.04+00:00
EmilyS726 258.5K Reputation points Independent Advisor
1 answer

My personal account has been taken over my an unkown person. They have access to my 2FA so i cant easily recover the account/

This account contains alot of personal information including debit cards and voting information and would preferably like to be reinstated with control off it but if the account has to be deleted then i am okay with that as well.,

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T19:31:40.8066667+00:00
Jacob Goodwin 0 Reputation points
answered 2026-08-26T20:13:07.34+00:00
John Jefferson Doyon 84,280 Reputation points Independent Advisor
1 answer

microsoft account recovery

account hacked and hacker changed main email address. I contacted support and they confirmed the account was compromised on multiple occasions why cant they just send an email to the orignal email the account was made with?? Is years of emails and…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T17:26:05.1666667+00:00
lekang xie 0 Reputation points
edited the question 2026-08-26T19:53:19.8866667+00:00
Gérard Oomens 130.1K Reputation points Volunteer Moderator
0 answers

trying for the last 3 months to get a human to review my case to recover my email(s)/microsoft account/minecraft account

Hi, can someone finally help me out and return my email adress and microsoft account including all my emails to me... for the last 3 months ive been trying to explain how i got hacked and hacker managed to change my security details and the automated…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T19:44:54.5+00:00
ML 0 Reputation points
3 answers

Hotmail account email content get changed to Bitcoin request

My Hotmail email all past 1 to 2 years email contents are changed to another content requesting for bitcoin. And they auto draft the email content asking for bitcoin. See the content I attached below. I have changed my password and 2fa and check through…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-15T05:53:56.7166667+00:00
Chee Siong 0 Reputation points
commented 2026-08-26T19:43:23.0266667+00:00
Ani 0 Reputation points
1 answer

Account getting hacked

I am getting hacked with my current account right now. By someone from US, who is currently changing all my account password connected to this email address. You have serious issues with your database leak. [Moved from Microsoft Security | Active…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T10:36:44.15+00:00
Aaron Yeo 0 Reputation points
edited the question 2026-08-26T19:17:39.8666667+00:00
Haytham-C 4,800 Reputation points Microsoft External Staff Moderator
1 answer

Cuenta robada y accesos cambiados

Necesito ayuda de manera urgente, intente varias veces contactar al soporte pero no dan solucion o si llamo me contesta un bot que al explicar mi situacion me manda al recovery que no sirve de nada quiero recuperar mi cuenta de microsoft por temas de…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-26T00:05:33.0266667+00:00
matias valdivia 0 Reputation points
edited the question 2026-08-26T19:04:36.4533333+00:00
Haytham-C 4,800 Reputation points Microsoft External Staff Moderator