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Please help- email recovery

rachel robles 0 Reputation points
2026-05-05T13:07:25.9366667+00:00

I need help logging into an email which is or*****l@hotmail. However! My main account is locked and I have tried doing the recovery form three times now (The one where I add all the email subjects and email I last sent), with no one getting back to me!

The other problem is that the recovery email dedicate to the main email in question is also lock, so I am double lock in both accounts and I am hoping for an answer. I need to get into my account drastically as I have been locked out on my only means of recovery for a code. I am asking for a technician to help.

Outlook | Web | Outlook.com | Email
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  1. Darhyl Amizola 40,735 Reputation points Independent Advisor
    2026-05-05T13:42:35.01+00:00

    Hey there! Nice to meet you!

    Kindly try the Microsoft Sign‑in Helper troubleshooter to identify the sign‑in error and this is also the fastest way to verify your identity through this link: https://support.microsoft.com/account-billing/microsoft-account-sign-in-helper-7117cc8d-0d68-4658-b4fb-c4b7ee8a8e28

    If this is a case where your username or password has stopped working, please recover your account at this link: https://support.microsoft.com/account-billing/my-username-and-password-have-stopped-working-802abb61-19db-4e88-a5ff-fc83c97d1a9d

    If it doesn't work and if you do not have any linked verification methods for a password reset, the only way to recover/unblock the account is through the account recovery web form: https://account.live.com/acsr

    Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

    You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

    If you didn't receive the results from the account recovery webform, please try submitting another request via Incognito/InPrivate window and using different devices and network services. Then please check your email inbox, junk, and spam folders.

    If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    Please be advised that Microsoft Support will not be able to grant you access to your account.

    Thank you for your understanding.

    Best regards,

    Darhyl

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