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Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1
Open Word.
At the top right of Word, log out of Office.
Restart (not shut down) your PC, then log back into Office, is your subscription then recognised correctly.
2
If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.
https://account.microsoft.com/services/
If not, go to the Payments and Billing section, is it indicated your payment has been processed correctly.