Microsoft 365 and Office Subscription, account, billing For home Windows

2 answers

Mislead to purchasing Microsoft 365 premium membership for year - can't cancel!!! How do i fix?

I accidently registered for a Microsoft premium subscription. I had two options. 1. Pay monthly or 2. Register for the year - . I interpreted it it as i was paying monthly for one month only - nowhere did it say it would continue taking payments for a…

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Maigan Cowen 0

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Xavier-D 7,670 Microsoft External Staff Moderator

2 answers

I want to cancel and down grade my subscription with refund

I want to cancel my current subscription and down grade the subscription to Microsoft 365 Personal. I don't need the family subscription. Since you have taken the payment out for my current subscription, if you can either refund it and charge for the…

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Charlotte Keenan 0

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DaveM121 872.9K Independent Advisor

2 answers

BitLocker shut me out of my computer

I recently renewed my subscription for Office 365. Windows 11 locked me out through BitLocker, and I had to clean the computer because I was unable to retrieve my recovery key. Is the recently-paid subscription still valid, or am I on the hook for paying…

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Ruth Harris 0

accepted

Ruth Harris 0

2 answers

Paid Microsoft Office but says I have not paid

I paid my Office 365 Subscription on April 27, 2026, and the receipt for payment was emailed to me. However, when I try to enter Word, I receive a message saying that in order to continue, I must pay my Office 365 subscription. This is confusing. Let…

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Angela B Ramsay 0

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EmilyS726 228.2K Independent Advisor

2 answers

Pay Pal account canceled and for this reason I cannot pay my subscription (linked subscription)

I have my Pay Pal account canceled and for this reason I cannot pay my subscription. My account is a linked subscription to my former Pay Pal account and for this reason I cannot change the payment method. Any insights on how I can pay?

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ALEXANDRE JUCÁ ABREU MOTTA 0

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John Jefferson Doyon 67,930 Independent Advisor

1 answer

can someone call

I need to speak to someone about Microsoft 365 family.

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G. Foster 0

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Q&A Assist

1 answer

Billing Assistance

I need assistance identifying a charge from Microsoft

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David Pratt 0

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DaveM121 872.9K Independent Advisor

3 answers

I have M 365 Personal Direct Debit on W10 Laptop and Surface Pro 2 etc. Now have Pro 12

I have Microsoft 365 Personal on W10 Laptop, Surface 2 Tablet and Android phones etc paying the security supplement for a year. Recently bought Surface Pro 12 Tablet and a copy of M365 which I thought I would need for W12! Did I need to buy it? If I…

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JWH 20

commented

Kal-D 7,355 Microsoft External Staff Moderator

1 answer

microsoft Account

I seem to have more then one account and i need to speak with someone to get this corrected

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Barry Michelli 0

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Lester Bernard Reyes 78,690 Independent Advisor

2 answers

365 subscription

I want to switch from my current 365 family subscription to personal subscription and use a code for 3 free months I got with my new computer

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Robert Alvis 0

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DaveM121 872.9K Independent Advisor

2 answers

Renewal Subscription email has gone to email address i do not use and i need a copy of the last paid invoice

I need to change my email address as my renewal subscription has gone to the old one and i can not obtain a copy of paid invoice to submit for repayment

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Sue Lewis 0

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paulr0511 44,605 Independent Advisor

1 answer

i cant find my subscription in microsoft 365

i cant find my subscription in microsoft 365 please help

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david coltman 0

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DaveM121 872.9K Independent Advisor

2 answers

Paying for two microsoft accounts ?????

I had two payments of £84.99 and £104.99 come out of my bank today - (Ive checked on my subscription and investigate and it say )Microsoft (Personal and Family) I never asked for two to be set up and unsure how or who is using them ? not sure how long…

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Kim Davis 0

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Estrella721 36,555 Independent Advisor

2 answers

help for editing DOB

“I cannot change my date of birth in my Microsoft account. The option is missing. Please help reclassify my account and update DOB.” [moderator's note: moved from Microsoft Copilot | Windows Copilot | Copilot+ PC]

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Venya Indu Rao Gunuganti 0

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Sumit 43,786 Volunteer Moderator

2 answers

I have personal One Drive free version. I am trying to unlink my email address from this free version, so I can use family 365, but am unable to do this.

My email address is attached on One Drive personal free version. I though it was linked to the family 365 package. How do I unlink my email address so I can share the family 365 1TB storage.

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Richard Anyon 0

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Gunasekar N 66,000 Independent Advisor

2 answers

Subscription

My subscription has been cancelled, and it is not due until the 7th of May?? It is under my account, ******@gmail.com.

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Nora Johnson 0

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Estrella721 36,555 Independent Advisor

4 answers

Microsoft not allowing me to renew subscription

I am unable to renew my subscription to Microsoft 360. The error message I am getting says: Sorry, something went wrong Something happened on our end. Waiting a bit might…

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Eryn Johnson 0

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paulr0511 44,605 Independent Advisor

1 answer

how to renew my Mirosoft 365 subscription for personal use with employee discount

I have a personal subscription to Microsoft 365 family which is due to renew on 5/16. I got an email that I will be charged $90.99 on 5/16. How can I update this to ensure I get employee discount on the renewal? Thanks. [Moderator Note: Personal Info…

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Prakash Iyer 0 Microsoft Employee

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Xavier-D 7,670 Microsoft External Staff Moderator

2 answers

Storage issue even after I purchased additional storage

Purchased the upgrade storage and my account still shows "Your storage is full" even though I now have plenty of storage. I cannot email or receive anything. My account shows I only used 5 GB of 100GB storage but when I go to Outlook to send…

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Shane J. SMITH 5

commented

Gurjit Sandhu 0

2 answers

Can't delete payment method

I now have a message that a payment expired in 2023. There are several payment methods listed successfully. I paid for Microsoft 365 renewal last month, but I can't open it or use it.

asked

Bruce Mauzy 0

answered

Tin Luna 24,405 Independent Advisor

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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24,498 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

Mislead to purchasing Microsoft 365 premium membership for year - can't cancel!!! How do i fix?

I want to cancel and down grade my subscription with refund

BitLocker shut me out of my computer

Paid Microsoft Office but says I have not paid

Pay Pal account canceled and for this reason I cannot pay my subscription (linked subscription)

can someone call

Billing Assistance

I have M 365 Personal Direct Debit on W10 Laptop and Surface Pro 2 etc. Now have Pro 12

microsoft Account

365 subscription

Renewal Subscription email has gone to email address i do not use and i need a copy of the last paid invoice

i cant find my subscription in microsoft 365

Paying for two microsoft accounts ?????

help for editing DOB

I have personal One Drive free version. I am trying to unlink my email address from this free version, so I can use family 365, but am unable to do this.

Subscription

Microsoft not allowing me to renew subscription

how to renew my Mirosoft 365 subscription for personal use with employee discount

Storage issue even after I purchased additional storage

Can't delete payment method