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Please check. You advise I've exceeded storage. Your website shows 0.1gb out of 1TB used?

Jean Billson 0 Reputation points
2026-05-05T13:36:09.9266667+00:00

I paid my subscription £84.99 and I am now being advised I have exceeded my storage level. allowed. On you website it shows I have used 0.1gb out of 1TB. The two don't add up. Please check and advise.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. John Jefferson Doyon 67,930 Reputation points Independent Advisor
    2026-05-05T21:20:41.5833333+00:00

    Hi, I'm John! I will help you with this.

    Did you recently purchase the Microsoft 365 subscription? If so, have you waited at least 24 to 48 hours?

    After purchasing additional storage (or freeing space), it can take up to 24 to 48 hours for everything to fully update across your account.

    If the update is still pending after 24 hours, you can try unlinking and relinking your OneDrive account, or resetting it. "Unlink and re-link OneDrive" https://support.microsoft.com/office/unlink-and-re-link-onedrive-3c4680bf-cc36-4204-9ca5-e7b24cdd23ea

    If the issue still persists, please wait another 24 hours for everything to fully update across your account.

    Click "Add comment" to let me know.

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  2. Bulldog 1,680 Reputation points
    2026-05-05T14:51:00.2166667+00:00

    The online storage that you purchased is added to the Microsoft account that you used to make the purchase. It does not get added to any other Microsoft account, and cannot be shared with any other Microsoft account.

    Also please keep in mind that Q&A is a community forum where other Windows users volunteer their time and knowledge for help with technical questions. No one here has any access to your billing account with Microsoft.

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