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almost all of my emails are gone, how do I get them back?

Kevin Kane 0 Reputation points
2026-05-05T14:25:39.1133333+00:00

almost all of my email folders are empty. I still have emails in my inbox and sent mail folders, but all the rest are empty. I would like to get them back. How do I do that?

Outlook | Web | Outlook.com | Email
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  1. Chloe-V 7,735 Reputation points Microsoft External Staff Moderator
    2026-05-06T03:12:09.24+00:00

    Hi Kevin Kane,

    Welcome to Microsoft Q&A forum. 

    I understand how frustrating it is when many folders suddenly appear empty. To narrow this down in the right direction (recovery due to deletion/move vs. a display/sync issue), could you please share two quick details:

    • Is this email address an Outlook/Hotmail (Microsoft) account, or a Gmail/ISP email (IMAP) account that’s been added to Outlook?
    • When you sign in to webmail (Outlook.com/Outlook on the web, or your email provider’s website), can you still see the “missing” emails there, or is it also empty on the web?

    I’ll send the next appropriate steps right away to help you restore the emails/folders.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    1 person found this answer helpful.

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  1. kagiyama yutaka 1,990 Reputation points
    2026-05-05T15:08:43.9666667+00:00

    I think that ur mail’s still there—open Deleted Items → Recover items… and tap each empty folder once so Outlook.com pulls the real store back.

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