For an out-of-warranty Surface with liquid damage, the listed out-of-warranty repair or exchange fee is the amount that is charged for the service. The description in the screenshot (“Out Of Warranty – Same Unit Repair $430.00”) indicates a flat out-of-warranty service price for that device tier, not a starting price that increases after inspection.
For Surface devices:
- If the device is out of the standard warranty and there is liquid/physical damage, service is treated as out-of-warranty.
- The device is sent in, tested, and either repaired with genuine parts or replaced with a similar Genuine Microsoft Refurbished Product.
- The post-service warranty on the repaired/replacement device is 90 days or the remainder of the original warranty, whichever is greater.
If Microsoft Complete (accidental damage coverage) is not active on the device, liquid damage is generally not covered by the standard warranty and the out-of-warranty fee applies. The context does not indicate additional charges beyond the published out-of-warranty service cost for the device.
To proceed, start a service order at the “Select device for service” page, select the correct issue type (liquid damage), and complete the order. The service cost shown for the device and region during order creation is the expected charge.
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