To change from a multi‑user Microsoft 365 plan (such as Family) to a single‑user plan (such as Personal), switch to a subscription with fewer features. This is done by cancelling the current plan and then choosing the new one during the cancellation flow.
Follow these steps:
- Go to the Subscriptions page at https://account.microsoft.com/services and sign in with the Microsoft account used for the current Microsoft 365 subscription.
- Locate the existing Microsoft 365 subscription and select Manage.
- Select Cancel subscription.
- On the Cancel page, review the information shown. When switching to a plan with fewer features, select the new plan (for example, Microsoft 365 Personal) when it is offered as part of the cancellation options.
- Follow the on‑screen instructions to complete the switch.
The existing subscription may continue until the current term ends; it will then automatically renew into the new, single‑user plan, and billing will move to that plan at renewal.
If the subscription was purchased through a third‑party billing partner (such as Apple App Store, Google Play, or a retail partner), subscription changes (including switching plans) must be managed through that partner’s support, accessed via Manage on the same Subscriptions page.
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