So, your address ends in @outlook.com, correct? What do you see when you choose "People" in the left-hand pane? Do you see any contacts or is it empty? If you log into https://outlook.live.com/people/ using a web browser, do you see your contacts?
How to fix outlook address book load issue
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Jim Barr
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How problem with address book loading. I installed Microsoft 365 premium after which outlook address book is not loading.
Outlook | Windows | New Outlook for Windows | For home
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Jim Barr 0 Reputation points
2026-05-05T19:29:37.8566667+00:00 I didn't catch the fact that your answer took me to a website which showed my address book in full bloom. Outlook email still does not load the address book.
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Answer accepted by question author
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Brian Tillman 25,040 Reputation points Independent Advisor2026-05-05T18:19:09.2533333+00:00 -
Jim Barr 0 Reputation points
2026-05-05T19:06:57.4866667+00:00 ok i see what happened your answer sent me to outlook web page which is showing my address book. what i'm looking at is outlook email
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Brian Tillman 25,040 Reputation points Independent Advisor
2026-05-05T20:29:29.8933333+00:00 If you are using new Outlook with a Microsoft address mailbox (the address must end with a Microsoft domain like Outlook.com, Hotmail.com, live.com or msn.com), it will fully sync and you'll see whatever in in the mailbox, including Calendar and Contacts, provided you allowed new Outlook to configure the account for you.
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Jim Barr 0 Reputation points
2026-05-05T20:38:35.54+00:00 I am using New Outlook with a Microsoft address ******@oullook.com. I have no problem with seeing what's in the mailbox, it's when I click on the little icon for the address book that the address book does not load. The little wheel just sits there spinning. How when I want to create an email do I get the email address to who I want to send the email to? I don't know how I can make it much clearer what is going on.
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Brian Tillman 25,040 Reputation points Independent Advisor
2026-05-05T17:52:07.1866667+00:00 Hi. I'm Brian and I'll try to help.
Since this forum is dedicated to problems with new Outlook for Windows, I'll assume that's what you're using. Who is your mail provider - that is, what follows the @ in your address? What type of account (POP, IMAP, Exchange) are you using? Did you allow new Outlook to configure it automatically or did you configure it manually? What did you use before installing Microsoft 365? Details matter. Please share all you can.
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Jim Barr 0 Reputation points
2026-05-05T17:58:35.59+00:00 outlook is my provider. I just recently restarted using outlook. When I first started using it last week my address book loaded just fine. Yesterday I I upgraded to Microsoft 365 from home to premium so I could get more of Copilot. It was right after that, that the address book would not load.
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