how to fix amazon

Hi Bobby Westwood

I understand how confusing this feels, especially when the issue suddenly affects emails from Amazon.

I can see Q&A Assist already covered the main checks. Just to avoid repeating them, were you able to try those steps?

Also, could you please confirm:

• Are you receiving other emails normally, and only Amazon emails are missing?

About Hotmail to Outlook change: Your account was not actually changed, Hotmail and Outlook.com are the same service, just with updated branding. This does not affect your ability to receive emails from Amazon.

What’s worth checking next:

1, Check your mailbox on Outlook on the web

• Sign in directly at Outlook.com in a browser (not just the mobile app) and check again, this confirms if it’s an app‑only issue or account‑level
• Double-check all folders (Inbox, Junk Email, Deleted Items, Archive), ensure your inbox filter is set to All (not “Unread” or another filter).
• Check Focused / Other tab (if Focused Inbox is enabled), emails may land in Other. You can also temporarily turn Focused Inbox off to test.

2, Confirm from Amazon side

If all other emails work and nothing appears in Outlook, ask Amazon to resend a verification or notification email, and if possible, confirm:

• the exact email address on your Amazon account
• whether they see any delivery errors when sending to your Outlook/Hotmail address

For reference, you can see: Email is missing from your Outlook.com inbox

Please feel free to let me know how it goes. I truly appreciate your time and understanding.

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Follow these steps in Outlook.com/Hotmail to restore messages from Amazon:

1. Check Focused/Other inbox
   • In Outlook.com, look at both Focused and Other tabs.
   • Amazon messages might be going to Other instead of Focused.
2. Check Junk Email
   • Open the Junk Email folder.
   • If Amazon messages are there, right‑click one and choose Mark as not junk so future messages go to Inbox.
3. Check filters, rules, and forwarding
   • In Outlook.com, open Settings → look for Rules and Forwarding.
   • Make sure there is no rule moving or deleting Amazon mail (for example, to RSS feeds or another folder).
   • If forwarding is enabled, confirm keep a copy of forwarded emails is turned on so messages still appear in Outlook.
4. Check blocked senders and domains
   • In Outlook.com or Outlook on the web, go to Settings → Options/Mail → Blocked senders or Block and allow.
   • If any Amazon addresses or domains (for example, something like @amazon.com) are listed, select them and remove them from the blocked list.
5. Review Junk Email settings
   • In Outlook.com, open Junk Email settings.
   • Make sure there is no setting or safe‑senders list that would exclude Amazon, and that Amazon is not treated as junk.
6. Ask Amazon to resend and confirm delivery
   • After cleaning rules/blocked senders, ask Amazon to resend a message.
   • If it still does not arrive and there is no error in Outlook, contact Amazon support and ask them to check delivery to the Outlook/Hotmail address. They can use Microsoft’s sender guidance at Sender Support in Outlook.com.

If none of these steps restore Amazon mail and only this sender is affected, contact Microsoft support via Outlook.com Help to have the mailbox checked.

References:

• Can't send or receive email in Outlook.com
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?
• Stopped receiving emails on my account. - Microsoft Q&A
• I haven't received any email in Outlook for several months - Microsoft Q&A
• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A