Problem with missing emails

Hi Michele R. Loughrey Tschida

From your post, I understand how concerning it is when emails suddenly go missing from a specific date.

Have you tried the Q&A Assist suggestions under your post? If so, what you found?

Also, could you please let me know:

• Were you able to open “Recover items deleted from this folder”, and did it show any messages at all?
• Or is that list empty/unavailable on your side?

That detail helps determine what’s still recoverable.

In addition, there are a few additional things worth checking:

1, Double-check Outlook web

• Sign in to Outlook on the web
• Double-check all folders (Inbox, Junk Email, Deleted Items, Archive), ensure your inbox filter is set to All (not “Unread” or another filter).
• Check Focused / Other tab (if Focused Inbox is enabled), emails may land in Other. You can also temporarily turn Focused Inbox off to test.

2, Check for hidden rules/forwarding 

In Outlook on the web's settings, go to:  

• Settings > Mail > Rules/ Sweep: delete any suspicious rules you did not create (especially rules that moves/deletes mail)
• Settings > Mail > Forwarding: make sure nothing is forwarding

3, If you prefer to contact Microsoft Support directly, you can do so here:

• Sign in with your personal account at:  Contact Us - Microsoft Support 
• Select the product or service you're having issue with. (For example: Microsoft Office)

• Click Get Home Support

• Type a brief description of your issue in the search box.
• Click Get Help and Select Contact Support below. 

• Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products 
• On the Category tab, choose Manage My Subscription or other alternatives. 
• Go to Confirm.

• Look for and select "Chat with a support agent in your web browser" (during business hours). Explain your situation clearly.

́Please kindly note that this is a public user-to-user forum, I do not have the ability, tools nor further access to the said product. Please follow the steps above to reach out to a live chat agent for further support if my answer did not solve the issue that you're currently having.

For reference, you can see: Recover and restore deleted items in Outlook

Please feel free to let me know how it goes. I truly appreciate your time and understanding.

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Phone support or callbacks cannot be provided here, but the missing mail issue can be started on the web.

For Outlook.com mail missing since 2/2026, follow these steps:

1. Check Junk Email
   • Sign in to Outlook.com.
   • Open the Junk Email folder.
   • If expected messages are there, select them and choose Not junk > Not junk (or Move to Inbox in the mobile apps).
   • Note: Messages are automatically removed from Junk after 30 days and are not recoverable.
2. Check blocked senders
   • In Outlook.com, select Settings > Options or Mail.
   • Go to Blocked senders or Block and allow.
   • If any missing senders or their domains (for example, @hotmail.com) appear there, select them and remove them from the list.
3. Check for rules or other apps moving mail
   • Rules or another email app can move or delete messages.
   • If another app or add-in is connected to the mailbox, sign out of it or disable it temporarily and check Outlook.com again.
   • Certain Firefox add-ons can prevent the inbox from loading; if using Firefox, disable add-ons per Firefox support.
4. Confirm the account is still active
   • If there has been no sign-in to Outlook.com for at least one year, the mailbox may have been closed and all email deleted.
   • The Microsoft account itself is closed after two years of no sign-in, per the Microsoft Services Agreement.
5. If mail is still missing
   • Use Outlook.com in a browser.
   • Select Help on the menu bar and enter the issue (for example, “Missing email since Feb 2026”).
   • If self-help does not resolve it, scroll down to Still need help? and select Yes to contact Outlook.com support.
   • If sign-in is not possible, use the dedicated link for sign-in issues provided in the article.

References:

• Email is missing from your Outlook.com inbox
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?
• Emails deleted from Outlook.com are reverting back to the Inbox