Paid Microsoft Office but says I have not paid

Any chance your Word is using the wrong Microsoft account? You can check the user icon on the upper right, and see if you are signing in, if so, make sure you are using the correct account.

If it is indeed the correct account, go to Files > Accounts > Update license, log in again and see if it helps.

The message usually appears when the subscription status or payment information on the Microsoft account does not match what Word is seeing locally.

Follow these steps:

1. Confirm the subscription is active
   1. Close all Office apps (Word, Excel, etc.).
   2. Go to the Subscriptions page: https://account.microsoft.com/services
   3. Sign in with the same Microsoft account that received the payment receipt.
   4. Under Microsoft 365, verify that the subscription shows as active and that the expiration date is in the future.
   5. If it shows expired or suspended, renew it by following the steps in Renew Microsoft 365 Family linked from that page.
2. Check payment information
   1. Close Office apps again.
   2. Go to the Payment options page: https://account.microsoft.com/billing/payments
   3. Sign in with the same account.
   4. If the payment method shows an error (expired card, declined, etc.), update it.
   5. After updating, restart Word and check if the warning disappears.
3. Make sure the correct account is used in Word
   1. Open Word.
   2. Go to File → Account.
   3. Under User Information, confirm the email address matches the one with the active Microsoft 365 subscription.
   4. If it does not, sign out and sign back in with the correct account.
4. If the subscription is active but the message continues
   • Follow the guidance in A subscription notice appears when I open a Microsoft 365 application to re-activate the apps.
   • If the subscription shows active online and payment info is correct but Word still says to pay, contact Microsoft Support from the links in that article so they can check the account and license on the backend.

While this is being resolved, Word and other apps may eventually go into reduced functionality mode (view/print only). In that case, use the free web versions at https://www.office.com to edit documents until the subscription issue is fixed.

References:

• Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription"
• A subscription notice appears when I open a Microsoft 365 application
• Problems renewing a Microsoft 365 subscription