The warranty plan (like Microsoft Complete) is treated as a separate item, so it often doesn’t auto-refund when you return the laptop.
Kindly go through the following Microsoft reference article:
Refund for my 4 year warrant plan
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Lee Nicholson
0
Reputation points
I returned a surface laptop for a full refund. The 4 year warranty plan associated with that laptop was not refunded. I can't figure out how to cancel and get a refund on the warranty plan?
Surface | Other
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta 30,501 Reputation points MVP Volunteer Moderator2026-05-06T00:44:09.9766667+00:00 -
kagiyama yutaka 1,990 Reputation points2026-05-05T22:36:37.12+00:00 The fix is just opening Help & Support → Contact support → Billing and asking them to delete the leftover warranty record. I think the system keeps it because the old Complete‑record doesn’t unhook after a refund.