1,458 questions
3 answers
C ports are not working
My c ports are not working on my surface I have both c ports that Oi use and neither are working
Surface | Other
asked 2026-08-26T15:09:08.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 53%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Marycarol Keena
0
Reputation points
answered 2026-08-27T00:50:53.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Surface missing in transit during warranty service — Microsoft says no replacement “at this time”
Surface missing in transit during Microsoft warranty service — UPS investigation ongoing since August 6, Microsoft now says no replacement/warranty service I am looking for advice regarding a very confusing situation with a Microsoft Surface warranty…
Surface | Other
1,458 questions
asked 2026-08-22T21:55:57.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 31%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Алексей Вуколов
0
Reputation points
commented 2026-08-26T00:47:19.0033333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Was never sent voucher claim code with purchase
I did not receive the promised voucher claim code with this Surface Pro purchase ~30 days ago). I tried calling support, but the MS phone system is beyond horrible, and the only human I was able to speak with hung up on me after I told him the…
Surface | Other
1,458 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 7.000000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
1 answer
Stolen after repair
Dear community, I send in my surface for repair according to Microsoft instruction. It was supposedly send back, but I received only my empty laptop bag and a receipt. I tried to answer to the instruction e-mails but it is a no reply. I cannot manage…
Surface | Other
1,458 questions
asked 2026-08-24T16:38:11.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 22%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Judith Mueller
0
Reputation points
answered 2026-08-25T02:04:36.0533333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
How to return an unopened Surface Pro with a return label?
Ordered 2 new Surface Pro on line recently. First one we were charged and then the unit was cancelled by Microsoft on the day of the quoted delivery date. Unusual with no indication? The second Surface Pro was re-ordered, charged and payment was then…
Surface | Other
1,458 questions
asked 2026-08-23T22:32:16.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 16%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Klaus
0
Reputation points
answered 2026-08-23T23:21:57.32+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Horrible customer service
I placed an order for a Surface Pro that should have arrived yesterday, but it still shows as pending. The phone number is AI and keeps asking for the serial # for an item I have not received. There is also no way to get in touch with a human. Ridiculous…
Surface | Other
1,458 questions
asked 2026-08-20T15:40:24.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 57.00000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKA%3C/text%3E%3C/svg%3E)
khalid akbari
0
Reputation points
answered 2026-08-21T02:54:05.3866667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
4 answers
ARM Surface issues
When I bought my last Surface (my third) I had no idea I was buying an ARM equipped unit. Why doesn't Microsoft highlights the Surfaces that are ARM equipped. I keep on having issues caused by the at times insufficient performance of the ARM processor.…
Surface | Other
1,458 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 12%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
1 answer
I ordered a laptop and it shows pending after many days- not a payment issue
I ordered a laptop with delivery set for tomorrow. In my account the order shows as pending and I can see the credit card I paid with. I have no alerts that there are any issues with the payment, delivery address etc. I have the order number and no way…
Surface | Other
1,458 questions
asked 2026-08-17T22:41:23.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 83%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Ashley Grierson
0
Reputation points
answered 2026-08-18T00:06:44.0166667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
How do I submit a warranty repair?
I'm an IT desktop support manager at a university, and I wanted to know the process for requesting a warranty repair for a device managed by my department. The only path offered seems to be tied to Microsoft Accounts, but since this is his work device, I…
Surface | Other
1,458 questions
asked 2026-08-17T15:24:03.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 57.99999999999999%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
LaPointe, Murray
0
Reputation points
edited the question 2026-08-17T16:35:18.72+00:00
Gérard Oomens
130.1K
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface repair status
I sent my brand new Surface Pro back for repair. Tracking info from UPS says it arrived 6 days ago, but it still hasn't been scanned by Microsoft to indicate it was received. Is this normal? It's impossible to get anyone on the phone or a chat to…
Surface | Other
1,458 questions
asked 2026-08-16T13:57:06.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Iva Zovkic
20
Reputation points
accepted 2026-08-17T13:57:02.9033333+00:00
Iva Zovkic
20
Reputation points
1 answer
Kindle App No Longer Works
Guys, Why is it my kindle app no longer works on my MS surface pro and is there a replacement app
Surface | Other
1,458 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 45%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
7 answers
One of the answers was accepted by the question author.
Windows issue – Unable to use my computer properly
I am facing an issue while using Windows. The problem occurs repeatedly and I am unable to use the system normally. Please help me identify and fix the issue.
Surface | Other
1,458 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 49%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
1 answer
Warranty downgraded
I purchased a Surface Laptop Studio in March 2022 together with 4-year Microsoft Complete, including accidental damage cover. The laptop subsequently developed serious operating problems and was replaced by Microsoft. This was not an accidental-damage…
Surface | Other
1,458 questions
asked 2026-08-13T09:32:44.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 25%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Guy Hutchins
0
Reputation points
edited a comment 2026-08-14T08:30:04.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,095
Reputation points Microsoft External Staff
Moderator
1 answer
ARM scanner and printer connectivity
I am not able to connect a Surface ARM device to HP MFP E77825 networked copier and use account codes to print. Scanners will not connect and are not found with the "add a device" option: HP MFP E77825 networked Brother ADS 1700W usb with usb…
Surface | Other
1,458 questions
asked 2025-11-03T14:42:11.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 89%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEU%3C/text%3E%3C/svg%3E)
Elisa Umscheid
0
Reputation points
commented 2026-08-12T09:34:17.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
15
Reputation points
1 answer
Refund of express delivery fee.
I have an order for a new surface and paid for express shipping which will not arrive today. It says it will arrive on 8/10 which is the same day as if I had not paid for express shipping. How do I get the express shipping fee refunded?
Surface | Other
1,458 questions
asked 2026-08-07T12:25:27.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 0%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Michael John
0
Reputation points
answered 2026-08-10T07:08:26.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
11,420
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to Reset Surface Pro 7 – Windows Installation Error
Dear Team, I would like to inform you that we are unable to reinstall Windows on the Surface Pro 7. During the Windows installation/reset process, the installation reaches 100% completion; however, an error message appears and the installation does not…
Surface | Other
1,458 questions
asked 2026-08-09T07:59:18.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 57.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Ram Pujan Mandal
0
Reputation points
commented 2026-08-09T11:35:21.5233333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
0 answers
Reimbursement for the warranty service shipping
Just sent my Surface Laptop 7 for a warranty service. Only a shipping label was sent to me via email. The UPS store clerk told me that I need to pay $21.99 for a bubble wrap and the shipping box, which was instructed by MS. How can I get reimbursed for…
Surface | Other
1,458 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
New 11" Microsoft surface tablet
Hi: The Microsoft should release a 11" tablet as they planned. As a devoted Window's user i was looking forward to it. That is Surface Go 4 or a different name, with 11" 2K screen with a better chip to compete with and be better than Apple…
Surface | Other
1,458 questions
asked 2026-08-08T02:25:37.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 25%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rao Kammula
0
Reputation points
answered 2026-08-08T04:39:55.28+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
Speak to representative about MS Surface Recovery Key ID
I purchased the MS Surface many years ago for my, now, exhusband. I received the surface in the divorce, however he set to recover knowing that I do not have the permissions etc to enter anything. I would like to see if any of my old files are still on…
Surface | Other
1,458 questions
asked 2026-08-07T18:45:04.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 96%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Theresa Gilbert
0
Reputation points
answered 2026-08-08T01:33:05.0066667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
2 answers
How to fix my mouse left and right toggel keys as it is being overrided by my PC keys
How to fix my mouse left and right toggel keys as it is being overrided by my PC keys
Surface | Other
1,458 questions
asked 2026-08-05T03:44:49.1233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 41%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELC%3C/text%3E%3C/svg%3E)
Linda-Clare Chilvers
0
Reputation points
answered 2026-08-05T06:40:25.5733333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator