Login instructions for new users

Dear @Jon Lehman, 

Good day, and I appreciate the clear explanation of your concern.   

Below are step-by-step instructions covering first time sign in, changing the temporary password and adding the account to Outlook, including scenarios where Outlook is already in use. 

Step 1: Sign in to the Microsoft 365 work account for the first time 

Before starting, please ensure the web browser and Microsoft 365 applications are up to date. 

Open a web browser, then go to the browser settings and clear browsing data. Set the time range to All time to avoid issues caused by outdated cache. 

Go to https://www.office.com  

Sign in using the new work email address and the temporary password that was provided. 

Once signed in, select Apps > Choose Outlook to open Outlook on the web and confirm the mailbox is accessible. 

Step 2: Change the temporary password 

Go to https://myaccount.microsoft.com  

Sign in using the new work email address and the current temporary password. 

From the left menu, select Change password. 

Enter the temporary password, then create and confirm a new password and select Submit to save the changes. 

Note: This step is required and should be completed before signing in to Outlook on a desktop application. 

Step 3: Add the new account to Outlook on a computer 

• Scenario 1: First time using Outlook desktop app 

Open the New or Classic Outlook desktop application. 

If a welcome screen appears, enter the new work email address and select Connect. 

Sign in using the new password that was created after the initial login. 

Follow the on-screen instructions. Outlook will automatically configure the mailbox and create a new profile. 

During sign in, a message may appear indicating that the organization wants to manage the device. 

• Select Yes or Allow to register the device and apply company security policies. 
• Or select No, sign in to this app only. This allows access to Outlook without enrolling the device. 

Note: Both options allow access to Outlook. The correct choice depends on your organization’s IT policy. 

Once setup is complete, Outlook will open and start syncing emails. 

• Scenario 2: User already using the New Outlook desktop app 

Open the New Outlook desktop app on windows. 

Select File > Account info > Choose Add account. 

When prompted, sign in using the new email address and the updated password. 

Note: This option is only available in the New Outlook desktop app. 

• Scenario 3: User already using Classic Outlook 

Open Classic Outlook. 

Select File > Add Account. 

Enter the new email address and follow the prompts to sign in with the updated password. 

Outlook will automatically configure the account once sign in is successful. 

Additional information is available in the following resource: User quick setup in Microsoft 365 for business - Microsoft Support

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I hope this information is helpful. If you have any questions or need further support, please don’t hesitate to reach out at any time. 

Thank you for your patience and understanding. 

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Here are concise instructions that can be sent to new users.

1. Sign in to your new company email

1. Open a browser and go to the company’s Outlook on the web URL (for example, https://outlook.office.com if using Microsoft 365 for business).
2. Enter the new company email address (for example, ******@company.com).
3. Enter the temporary/default password provided by the administrator.
4. If prompted, follow the steps to verify identity (for example, via a code sent to an alternate email or phone).

2. Change the default password

1. After signing in, go to the Microsoft account security page: https://account.microsoft.com/security (or follow any “update your password” prompt shown at first sign-in).
2. Choose Change password.
3. Enter the current (temporary) password, then enter and confirm a new strong password.
4. Save the changes.

Administrators can share the article All about passwords for general password guidance.

3. Add the account to Outlook on a computer

If Outlook has not been set up before:

1. Open Outlook.
2. When prompted, type the company email address and select Connect.
3. Enter the new password and select OK.

If Outlook is already in use with another profile/account:

1. Open Outlook.
2. Select File > Add Account.
3. Enter the company email address and select Connect.
4. Enter the password and select OK.

Outlook will automatically configure the mailbox. After setup, the user can choose which account to send from and, if needed, set the new account as default.

4. Add the account to Outlook mobile (optional)

On iOS:

1. Install Outlook for iOS from the App Store.
2. Open Outlook, and if prompted, tap Add Account.
3. Enter the company email address and tap Add Account.
4. Enter the password and tap Sign In.

On Android:

1. Install Outlook for Android from Google Play.
2. Open Outlook and tap Get Started (or go to Menu > Settings > Add Account > Add Email Account).
3. Enter the company email address and tap Continue.
4. Enter the password and tap Sign In.

References:

• Add more users and licenses
• Add an Outlook.com or Microsoft 365 account
• Set up the Outlook app for iOS
• Set up email in the Outlook for Android app
• Use a screen reader to set up your email account in Outlook
• Set up Microsoft 365 Business Standard with a new or existing domain
• Get to know the new Microsoft sign-in