Unrecognized recurring $7.53 business subscription charge (MICROSOFT #[Moderator note: personal info removed]) since July 2024 - not a business user

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Unrecognized recurring $7.53 business subscription charge (MICROSOFT #[Moderator note: personal info removed]) since July 2024 - not a business user

Ramneek Singh Kumar 0

I have been charged $7.53 every month since July 2024 (now 22 months total) with the reference MICROSOFT#[Moderator note: personal info removed]. This appears as a commercial/business subscription.

I only have a legitimate Microsoft 365 Family plan that I pay for annually. I have never signed up for, used, or administered any Microsoft 365 Business / commercial subscription. I have no admin access to any business tenant.

When I contact support:

Agents say it is a "business subscription" and redirect me to the business team.
Calls to business support immediately drop.
I have wasted many hours on this runaround and recently hit my daily call limit.

I need this unauthorized subscription cancelled, all past charges refunded (22 months), and my credit card (ending in 4011) removed from the account.

Has anyone else faced this issue? How can I get this resolved without being stuck in the business support loop?

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Answer 1

Jade Ng 11,330 Microsoft External Staff Moderator

Dear @Ramneek Singh Kumar,

Thank you for reaching out!

Based on the invoice ID you shared, I’ve reviewed the relevant information and gathered some insights for you.

I will share the specific details in a private message to ensure your account and billing information remain secure. Please check your private message by clicking here:

Untitled

Your understanding and co-operation are highly appreciated. Thanks for your precious time. Have a nice day!

I am looking forward to your response!

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Answer 2

kagiyama yutaka 1,830

I think that 7.53$ is just u’r card caught on a dead commercial‑tenant’s orphan billing‑hook; contact Microsoft 365 Billing Support with the card last‑4 so they can manual‑detach it…just grab the digits from your billing page.

Ramneek Singh Kumar 0 Reputation points

2026-05-05T23:14:00.8066667+00:00

Thank you for the suggestion.

I have been trying to reach Microsoft 365 Billing Support multiple times, but I keep getting stuck with the AI assistant that just loops me in circles and refuses to transfer me to a human.

When I manage to reach a human through the personal subscriptions department and explain the situation, they say it’s a business/commercial charge and transfer me to the business team but the call drops after just a few seconds every single time.

This has happened repeatedly. I’ve already wasted hours on this and hit my daily call limit.

Any other way to get this “orphan billing hook” manually removed? I really just need someone with proper access to detach my card and cancel the subscription.
kagiyama yutaka 1,830 Reputation points

2026-05-05T23:45:22.05+00:00

Thanks for the update. Did you actually get a case number? The bot option alone doesn’t create one.
kagiyama yutaka 1,830 Reputation points

2026-05-05T23:50:36.5466667+00:00

If I’m wrong, sorry… Only sure way past the AI loop is opening an “unauthorized charge” case with MSA billing. A human always replies and can remove the dead‑tenant charge, refund the 22 months, and delete the card.

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Unrecognized recurring $7.53 business subscription charge (MICROSOFT #[Moderator note: personal info removed]) since July 2024 - not a business user

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