Permanently locked out of my account after recovering

For a hacked or compromised Microsoft account that is now locked after recovery, only the official automated recovery and security workflows can be used; support agents cannot manually override them for personal Microsoft accounts.

Based on the documented behavior:

1. Use the hacked/compromised account flow
   • Start with the official guidance for compromised accounts: How to recover a hacked or compromised Microsoft account.
   • This flow may direct to the sign‑in helper tool ("Start" button) which asks for the email/phone and then either offers self‑help or a chance to talk to an agent.
2. If the account is locked or inaccessible, keep using the recovery form
   • When access is lost, the supported path is the Microsoft account recovery form. Detailed guidance is here: Help with the Microsoft account recovery form.
   • After submitting the form, Microsoft sends the result to the working contact email within 24 hours. If the account cannot be verified, it is allowed to try again up to two times per day with more accurate information.
   • If the form continues to fail to verify ownership, the account cannot be recovered; support agents are not allowed to send password reset links or change account details outside this process.
3. If the account is locked due to suspicious activity
   • When an account is locked for suspicious activity or Terms of Use violations, the sign‑in page may show an aka.ms/ link. That link leads to the account unlock/reinstatement form. After submission, an Online Safety agent reviews the request and responds by email. Submitting multiple requests can slow the response.
4. Understand support limitations
   • For personal Microsoft accounts, forums and most support channels cannot access or modify the account, override a permanent lock, or bypass the automated recovery/unlock systems.
   • If the recovery form and the lock/unlock process do not restore access, there is no documented alternative method to reverse a permanent lock.

Given the situation described (compromise, recovery, then subsequent permanent lock), the only supported actions are:

• Use the hacked/compromised account guidance and sign‑in helper tool.
• Follow any aka.ms/ unlock link shown at sign‑in and complete that form once carefully.
• Continue using the recovery form as documented, up to the allowed attempts per day, ensuring all information is as accurate and complete as possible.
• Monitor the contact email (including junk/spam) for responses within 24 hours of each submission.

If, after following these documented steps, the system still does not verify the account or the lock is not lifted, the account is effectively not recoverable under current Microsoft processes.

References:

• How to recover a hacked or compromised Microsoft account
• Help with the Microsoft account recovery form
• Microsoft account has been locked
• Get help with your Microsoft account
• Need help with hacked microsoft account - Microsoft Q&A
• my microsoft account has been compromised - Microsoft Q&A
• My account got hacked - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A